Petco, a popular pet supply store, offers a wide selection of products and professional grooming services. Customers have praised the grooming team for their kindness and professionalism, noting that their dogs felt, smelled, and looked wonderful after being groomed. Cassidy, a groomer, has been especially appreciated for consistently providing excellent care for a 13-year-old, partially blind Chihuahua named Avie, even on busy Saturdays. The store also has a helpful staff that provides ideas and advice for pet owners, making shopping enjoyable. However, there have been some negative experiences, such as an unprofessional incident where an employee spoke about another employee's work in front of customers, which was embarrassing and disrespectful. Customers also witnessed rude behavior from a customer, who falsely accused staff of racial profiling when asked to stop putting her hands in the tank, which was told to be harmful to the fish. Despite these issues, Petco remains popular for its excellent grooming services and tempting array of pet products, including items like the "sassy and perfect" fringe jacket that customers find hard to resist. Overall, the store offers a mix of good service and quality pet care, though some moments of unprofessionalism have been noted.
Kaitlyn is the best literally an angel and knows her animals . Best Petco experience ❤️🫶🏾
January 2026
Team associate Dom took the time needed for my family to make a decision on a cat and supplies while also tending to a couple other tasks. He showed great customer service skills and performing numerous tasks at once.
December 2025
Most amazing and helpful staff. I adopted a kitten here and they were very accommodating. Amanda W. and Kaley H. were extremely helpful! Thanks for all you do for those animals!
