Cricket Wireless Authorized Retailer has received mixed reviews regarding customer service. Some customers feel that employees do not take enough time to understand their needs when selecting a phone, leading to frustration with outdated devices. However, many customers highlight exceptional service from specific employees, like Nubia and Nathan, who provide thorough assistance and help with plans. Nubia was praised for her dedication in resolving issues and setting customers up on the ACP plan, resulting in free phones and service. Overall, while experiences may vary, there are dedicated staff members who have made a positive impact on customer satisfaction at this location.
Avery was so VERY helpful. My phone broke and I couldn't figure out how to get anything done. He helped me get the right phone for me and worked with me thru difficulties switching everything over correctly. He showed great knowledge and professionalism. He is quite the asset to your company. Thank you and THANK YOU... read full comment
October 2024
Mr. Avery Gross was extremely helpful, knowledgeable and customer service impeccable
September 2024
Avery was soo helpful and graceful ...I'm am soo happy with his service and the way he took care my family....Avery really knows Great customer service 👏
