Ross Dress for Less offers a wide selection of brands and the latest fashions for family and home, all at 20% to 60% off department store prices. Customers appreciate finding good deals, though the store can be messy and less organized, requiring time to browse. The store tends to be emptier and less crowded than competitors like TJ Maxx, which some find preferable despite its messiness. Friendly staff members are often helpful, providing good assistance with issues like payment problems. Overall, Ross is seen as a budget-friendly option that provides a variety of items at lower prices, making it a good choice for those looking for deals, even if the shopping experience is less tidy.