Magnolia

Most Recent Comments

• July 2023 by Bryan F.
  I recently visited the Best Buy outlet in search of a washer and dryer, hoping to find a good deal. However, my experience at Best Buy turned out to be extremely frustrating and left me deeply disappointed. Allow me to share my ordeal, which highlights the store's dishonest practices and lackluster customer service.Over the course of two weeks, I made multiple visits to Best Buy to carefully examine the various washers and dryers available. I had my eye on an LG matching set, specifically a model that seemed promising. Each time I visited, I noticed the same 3-4 washers and dryers on display, priced at $487 and $572 respectively. Considering the importance of this purchase, I wanted to be absolutely certain that I was making the right choice.During one of my visits, I received assistance from an associate named Keegan, who initially appeared helpful and knowledgeable. He pointed out that the washers I had selected were not the best options due to some flaws indicated on the tags. I appreciated his advice and he guided me toward a supposedly better option within the same model and price range. Feeling satisfied with his help, I decided to make the purchase a few days later.However, my happiness was short-lived when I received a call from the store manager, Ashlynn, a few days after my purchase. She informed me that the washer I had bought was actually broken, with a severely warped drum causing an imbalanced spin cycle. To my surprise and frustration, she claimed that there had been a mix-up with the tags, resulting in the washer I thought I had chosen being priced an additional $150. Naturally, I argued that it was not my fault and insisted that Best Buy should honor the original price due to their mistake. Alternatively, I suggested selecting one of the other perfectly fine washers I had seen during my visits. Unfortunately, Ashlynn informed me that the remaining three models had already been sold that very day, leaving me with no choice but to settle for the defective washer they had taken off the floor. Reluctantly, I agreed to pay the extra amount over the phone, fearing further delays in the installation process.Reflecting on the situation, I couldn't help but feel scammed and deceived by Best Buy. Such underhanded practices are reminiscent of a shady used car lot rather than a reputable retailer like Best Buy. I promptly requested a refund, expressing my dissatisfaction with the entire experience. Moreover, I voiced concerns about the negative impact opening and later closing the Best Buy credit card would have on my credit score. Ashlynn directed me to contact customer service for further assistance, but this only added to my frustration. After enduring a two-hour-long ordeal, being transferred to six different representatives, I was told that all issues should have been handled in-store and that I shouldn't have been directed to call them in the first place. To my disappointment, my request for a call from the same location, where I made the purchase, was disregarded, leaving me without a satisfactory resolution.This entire experience has forever tainted my perception of Best Buy. It is disheartening to realize that a company I once trusted can resort to dishonest practices and exhibit such disregard for its customers. As a result, I have decided to take my business elsewhere, specifically to Costco. Not only did I find a newer model there at a lower price, but they also offered a free warranty and installation, which Best Buy failed to provide. I strongly urge you to save your money, time, and the unnecessary stress by avoiding Best Buy. Trust me, there are better alternatives available that value their customers and provide a more honest and reliable shopping experience.
• June 2022 by Jay T.
  I wasted an hr of driving here. Came to make a purchase and the Manager accuses me of coming yesterday to purchase the same item. I told him I was at work and he accused someone of stealing my card and coming to make the purchase. I told him the card is in my hand and I can pull up bank statements for proof. He basically said I was lying and pulled up reciepts from different stores from months ago to support his claim. I asked for the regional Managers number and he gives me the wrong information. It wasn't until I asked to speak to Ted that he gave me the nunber to the Best Buy store! They said even though he is the regional manager I can't talk to him and they gave me an extension that sends me back to the store. I would not suggest anyone go here bc they will make false accusations. I have video proof of the whole incident.
• September 2021 by Thermus B.
  Justin, I believe he's the in-home Mgr. has been absolutely excellent in all aspects of customer service, efficiency, value, etc.... i was restoring a house from A-Z and all his solutions were spot on to save us from having our carpenter & electrician from hours of labor. His recommendation included a Lexxus internet server solution which has been 99% reliable. His Sonos recommendations were perfect for a few of our major rooms. We were able to add extra value within affordable pricing. 'He also has been my reliable go-to person for all Best Buy matching prices.
• September 2021 by Jeffrey M.
  I had a great experience in the past with Geek Squad. However the appointment today was the worst. The technician told me the order was not received for installation of the printer as a part of the overall job. I informed him it was requested and I was challenged as to review the order. The order was read to me--it was incorrect! I informed the technician Geek Squad made the error. I was told by the technician several different rates for charges based on the order omission. I asked to speak with the supervisor Heather Hills. The technician said he called Heather and she "said" to him she would call me. No call. received. Here is the best part....the installation of the PC and Printer was the exact same order performed last week by another technician with no errors or issues. When I placed the order for this same duplicate installation--the order was inaccurate. I also was told I would have the same technician repeat this installation and this did not happen as well. Be cautious with Geek Squad. Take names and have orders sent to you via email even if you are told "they can't". I went from extreme high rating to a low rating as a result of this incident.
• February 2021 by Darryl C.
  This place needs new management and training for their employees. Sitting around on the computers and personal devices on social media " I could see it plain as day" when needing help. 10 min finally ask someone for help and full attitude about it. While we are talking and looking at TV's another customer asked were something is and Mr Attitude walks away to show them. I'm looking at $1500 TV's and the want an HDMI cord.... really! Then starts helping another with a TV says I'll be back in a minute never to be seen again. Part 2 I leave and come back 1 hr later because I had to meet a friend, and I come in talk to new person and as I'm talking my mask comes off my nose and he says I need to put it on or leave the store, I said really you just saw it was on and came off talking. He turned into the mask n*** and tried to shun me by telling me how to wear a mask..... bye bye Best Buy learn what customers mean to you vs your employees opinions. I will close my Best Buy credit card and rewards account not that you really care..... sad the cancel culture today!!!!!
• February 2021 by Judith B.
  I had an appointment with the geek squad on January 26 at 4:40 PM. This is after I had gone to the AT&T store in search of help for what I thought was a cracked phone screen. The AT&T store manager was very nice but could not help. So I went to the geek squad and low and behold, it was merely a cracked screen cover. They could have said now your phone is broken and charged me for a screen repair I did not need, instead they were very helpful and pointed me in the direction to get a new screen cover which was expertly applied. I wish I could give you 20 stars. You saved me $1200. I was discouraged and at the point of getting a new phone. Thank you!
• December 2020 by Chris W.
  Im not a typically a complainer & hate to leave this review. I'm very disappointed that when scheduling a service call they expected me to come in to Best Buy. I only had a question about my remote and have paid quite a bit of money for the technical service for the year as a subscription. I was just put on hold for 45 minutes and no one called me about my appointment. It makes zero sense for me to take in my remote and come into the store when it's a programming question for a universal remote.
• August 2020 by Emily B.
  Okay i'm not usually the person to leave bad reviews on here and complain about customer service, but I am extremely frustrated with Best Buy at the moment. I am about to start college, and HAVE to have an ipad for my classes. i ordered it over a week ago, and I understand that covid is causing issues with shipping and mail, but I got a notification that my ipad might not be here until August 21st (which is fine), but that if it wasn't here by then they will just cancel the order and refund me my money. I call the store in Chesterfield 10 TIMES, because I need my Ipad, and NOBODY answers. Everytime I call my call gets declined or somebody answers and HANGS UP on me. Ridiculous and embarrassing on their reputation.
• August 2020 by brad b.
  Horrible customer service. They won't answer the store phone and it was impossible to get help.
• June 2020 by Andrew O.
  Without a doubt, the worst customer service of any store I have ever shopped at. I bought a brand new HP Envy for work about 2 years ago. Worked great for about 7 months and then it stopped turning on. I took it in to the store and they said they would send it to the service center. They asked in store if there had been anything spilled on it. I said no (I only use it in my office and knew nothing had ever been spilled on it) and asked them to check it right then in front of me so water damage could be ruled out. They said they have no way to do that in store and they sent it off to the service center. I was told I would hear back in 4 days.1.5 weeks go by and I my tracking number starts giving me weird updates saying it's being shipped back and then a day later says it's going back to the service center. I had two calls in between asking what was going on and did not get a good answer. Almost 3 weeks in total go by and I finally get a call and am told that the computer wont turn on because it has water damage and the motherboard needs to be replaced. And this is not covered under warranty but I can pay $465 to have it fixed.I'm livid, I know there is no way water damage is an issue and I tell them to send it back as is. I bought a cheap used Dell for like $200 in the meantime because my work was rolling out 2 new products and I could not afford to be without a work computer any longer. On a side note, they screwed up my data transfer to the Dell.The cheap Dell finally went out on me a couple weeks ago and I took it in to a repair shop by my house and decided to bring the HP to see what they could find out for me. I find out there is ZERO water damage preventing the HP from working (when I asked them about water damage they laughed) and they power it up in front of me. The problem was the power button was soldered incorrectly to the motherboard, was missing a bracket, and the plastic hoop that pushed from the external power button to the internal power button had broken. So now I have to use a thumb tack to reach into the power button slot to hit the internal button. The only fix is replacing the motherboard (interesting right?). At this point my warranty is expired but I called Best Buy to see about some reasonable solution since I had taken it in when it was under warranty. The store tells me to call corporate. I call corporate and spend almost 6 hours in their IVR system on hold or being transferred to tech support who say they arent in charge of things like this. Was hung up on twice while on hold. Each tech support person tells me they will transfer me to the right person and I get transferred to another tech support who says the same thing. Finally their phone service ends for the day and I went online and started 2 chats. The rep both times ends the chat without a response after I explain my issue. I call the store back the next day, explain my issue for the 5th time and get their head Geek Squad guy. I explain the issue and he questions me and treats me like I'm lying. When I have the original computer and all its parts, serial number, etc...says he will escalate and see what he can do. Tells me I'll hear back in a couple days. 1.5 weeks later, I get an email from him saying that the service center says I can send my computer in and pay for repairs myself. Reason? Because I took it and got a second opinion so they dont know if the other computer repair place "broke" my laptop. Talk about a Catch 22. Service center can misdiagnose your issue and if you take it somewhere else to find out what the real problem is, they blame the place you took it to and say they cant cover your computer as a result.So the guy tells me to call 1-800-GEEKSQUAD knowing I have already done this for over 5 hours and they did nothing to help. Honestly, the WORST customer experience from the store AND corporate I have ever dealt with and I will never be shopping at Best Buy again. They do NOT care about you as a customer and will pass you off, hang up on you, or treat you like dirt. AV
• June 2020 by Catherine G.
  I could not be more disappointed and Best Buy has just lost me as a customer forever. Made an appointment during the pandemic for a new computer - showed up and they had one type of machine in stock - it was buy it or be out of luck. I bought it on their advice. Couldn't get my computer virus software installed that day and needed to wait two weeks for an appointment. That seemed to go well but the computer has a hard drive failure error four days later and they tell me I need to go to the manufacturer for a repair. Tried to talk with a manager but they were 'all busy.' I have been a Best Buy rewards member and a Tech Support member - will be cancelling that service. They just lost out on a number of additional purchases I needed to make for my new home.
• March 2020 by Carla R.
  I only gave it one star because I couldn't leave a response if I didn't otherwise it would be a zero stay away from the store very uneducated people can't help you overpriced terrible return policy I reached out to the general manager with no response they basically told me to go pound sand very unprofessional I will never shop here again and I advise you not to shop here as well the store has a historic reputation for horrible customer service they just care about stealing your money and giving you crappy product
• February 2020 by Dawn N.
  FIND & READ the fine print before you shop! A refund on a purchase was attempted today at Best Buy on a purchase of keyboard & mouse 15 days ago. The box was unopened- still sealed. I was denied a refund, as the customer service rep told me I was past 14 days, which is noted in their fine print ONLINE! (Not printed on my receipt) I searched online, couldn't find the policy. Clerk took my phone, clicked around, and displayed the policy to me. I asked to speak to the manager- denied! Clerk handed me a gift card for the amount, and told me "at least you can buy something else". No thank you- I will donate it. I am done with Best Buy and their hidden policies.
• December 2019 by Scott F.
  We came home from vacation to find a dying refrigerator. After buying the last couple from a national hardware chain, we decided to look here first. We were greeted by Lorenzo as soon as we entered the appliance department. He was very knowledgeable about the products and backed up his assertions with data. We picked out what would be best for us and this is where Lorenzo really earned our respect. As we were checking to see if the model was in stock he asked us if we had a Costco card. When I showed it to him we were immediately given a better price. When only one was available in the area he called the warehouse to make sure it was there. When it was found to be sold already, he helped us to locate another one at the Best Buy outlet. He wouldn't get the credit for the sale though unfortunately. He went above and beyond in helping us get what we needed. Many other purchases over the years have gone well here too. I'm always happy to go in, even if it is just to look at the newest gadget I am trying to convince myself I can't live without
• October 2019 by Karen F.
  Today I bought an Apple 3 Watch. I "bit the bullet" and did it! Having looked at the watch at several stores, I decided to go to the Best Buy in Chesterfield Valley. Best decision I could have made. There was a dedicated Apple Watch display as in other Best Buy stores, but here there was a young man named Alex representing Apple and wearing a shirt with an Apple logo. Also with him was an actual Best Buy employee named Emily who was wearing her own Apple Watch. BOTH of them REALLY knew the functions and details of the watches. ALL of my questions were answered and explained thoroughly by both of them. I mean this as a true compliment to Alex, Emily, and Best Buy: I got professional and knowledgeable assistance at the same level I would have received at an Apple store. The were not just selling me a watch: they were explaining details about it that I had not been offered at other stores I had visited. AND, they were so very patient with me. I really wasn't necessarily going to finalize my purchase today, but Alex and Emily were so helpful and did not pressure me, that I knew I would not leave there without finalizing my sale with them. I also have an appointment with the Geek Squad to teach me how to use this new treasure, but it is synched and up and running and usable already. Emily and Alex: You did a great job with me and I thank you again for your patience!