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November 2023 by Harvey Farkwire
Stopped in to check on getting a hot-spot device, because for the past 3 weeks our t-mobile home internet has not been working as it should . Plus our phones are not getting very good reception for calls or text messages. I digress... so we are looking at changing carriers for everything will update when we make the jump.
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September 2023 by stephanie gilley
William was extremely helpful. He made switching from T-Mobile to Verizon a breeze. He got us a great deal on service and devices. I highly recommend this location.
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August 2023 by Carton Steam
This is not a corporate store, so relatively limited on what they're able to do. Order the phone through Verizon wireless online service for pickup at this location. It definitely was not a seamless process. Took us 45 minutes just to pick up a phone since they could not figure out how to sign us out.
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August 2023 by Kevyn Mooney
I dont have Verizon as a service provider and just stopped in for a charging cable. The sales team here was very friendly, helpful and the pitch made to switch off t-mobile was non agressive and light hearted as I waited for payment to process. The employees here are great.
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July 2023 by Gordon Montgomery
Best customer service experience I have ever had at a phone store. Kyle was extremely helpful and knowledgeable and He did not try to sell me on something I didn't need. Was in and out of the store in less than 15 minutes. New phone on the way in one day.
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March 2023 by Gretta Carroll
William and his team helped me somuch. Upgrading to a new phone always stresses me out and he did a great job walking me through all of this. Will be going here from now on, honestly even if I move I would make the drive to this location. 7/5 stars if I could
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February 2023 by Kevin Z
We've been coming in and out of this Verizon store for the last year, and every time we have received exceptional. service from Kyle. From setting up our transition to Verizon to helping us with our upgrades, Kyle has been extremely knowledgeable and a consistent force of assistance for us.
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February 2023 by murari tirumal
I came here to return my new phone which i have taken in different location the person in store as rudily responded we dont take phone back and when i googled according to verizon we can return the and get refund in any store is the answer that i got i came in late hours and store is getting shut downed in 1hr before and she told no we cant take it go to another where i need to travel 15 miles which is not fare. Its very bad. Chesterfiled please answer my question give me clarity so that i cam returny phone get refund or take new phone which is of less cost.
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January 2023 by JR
Great experience! Stopped by for a case and screen protector. Jasmine was a great help, very friendly and knowledgeable.
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November 2022 by Melanie Tusing
Jasmine was so knowledgeable and personable. She was able to handle multiple guests and phone calls during my time there yet I didn't feel neglected. I appreciate her ability to explain the plans clearly and offer advice on what phone would best fit my needs. Thanks, Jasmine!
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October 2022 by Austin Couture
I’ve been to this store twice this past week; once to pre-Oder my new iPhone and once to switch my internet service. Jasmine was a rockstar with helping me get my new phone preordered. The rep I had the second time (forgive me new guy, I forget your name!) was in his first week, but already very knowledgeable and pleasant to work with. The store manager Josh (90% sure that’s his name) came over to greet me personally and was very helpful with getting me set up with my new home internet. I’ve been with Verizon for over 10 years and wouldn’t even think about switching. Their customer service is outstanding — best in the business, and their products are excellent. Thanks for being the best!
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June 2022 by Therese Berry-Hyatt
I’ve posted in the past about Russell Cellular not fulfilling their promise to give rebates on our old phones when my daughter and I upgraded to iPhone 13. I contacted Verizon Business and they told me to contact the manager at Russell Cellular. He did not respond to my phone calls or emails. Although Russell Cellular posted that they “were sorry for my experience” after I posted my review and said they would look into the situation and get in touch with me, I have not heard from them after 2 months.
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May 2022 by The Duchess
William was so awesome. I was updated while waiting for my shipment. He was helpful with setting up the new phones. Extremely helpful with transferring an account over from another company. Just know he'll get things done.
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May 2022 by Alvin Rankins
We had the greatest experience and the most informed technician, William for our latest and most extensive phone purchase to date. He aided us in changing and updating 5 different phones. I will definitely recommend this location and technician to all of my friends and family.
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May 2022 by Matthew Rankins
William was supremely helpful in getting our family plan transitioned to a plan that fit our family needs and budget much more than our current plan! Highly recommend this location, and William if he's available. ?
