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March 2024 by Brett Staub
It is an older hotel, it has good amenities and the included breakfast was exceptional, parking and pet fees were very affordable. Located in the good side of town, close to attractions.Safety: Clean and well lit streets.Walkability: Numerous restaurants and pubs within a 4 block radiusFood & drinks: Hotel food was fabulous ?
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March 2024 by Ashley S
Amazing is the only word that comes to mind when I think of this Hotel!The front desk is amazing & a joy to work with.The property is stunning, beautiful indoor outdoor pool.Beautiful chandeliers.Parking garage.Jacuzzi suits, with the jacuzzi beside the bed.Haven’t stayed anywhere else since we found this Hotel!
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March 2024 by Sylvia Bodell
Not safe and needs new management. Stay away from this run-down shell of a property. Zero security onsite (had a very unsafe encounter). Terrible customer service. Still waiting a return call or email from manager. Our rooms were ok, but the grounds were dirty and gross. The pool unusable due to clientele who left trash and cigarette butts all over. It was not cleaned up during our stay. Its location is the only thing going for it but there are plenty of other hotels in the area.
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March 2024 by Sarah Billings
This hotel was absolutely beautiful. The front desk staff was extremely professional and friendly. We were confused about the parking, and they explained it very well to us.The room was very clean and smelled wonderfully. I have no slept that well in a long time. The air conditioning worked like a charm. The shower was easy to use and get to a comfortable setting. It had a setup to set the water temperature. The "selfie" mirror was a nice surprise.I could have spent all night in the pool. Heated, no strong small of chlorine, and it went outside. The game room area I think needs to be implemented at more hotels. That is a brilliant idea for families.Breakfast was good. They had all the normal things on a hotel breakfast buffet except everything was good. I did miss out on the made to order omelets but that is completely understandable.Going down the check-out there was a super friendly gentleman. I believe he may have been a houseman or possibly banquets. His personality shined brightly. It was a very brief encounter, but his positive demeanor deserves attention. It would have been Wednesday at check-out time.Front Desk Check-out was nice as well. She ensured that our parking was taken care of correctly.Overall, this hotel is great and well worth the time and cost. The staff is what you should encounter in the hospitality business. Friendly, approachable and positive. Would stay again.
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March 2024 by S Essa
I am going to give my opinion with all sincerity about this hotel, it is an old hotel but it has been remodeled, it is very nice, you sleep very comfortably, the people at the reception were always friendly, it has a free breakfast service that is super rich, varied, clean, fresh. I loved it, I'm just going to give it 4 stars because it doesn't have restaurant service later, because the bathroom wasn't clean but that's because the people in charge of cleaning don't do it well, and I got a room that faces the side where are the people in charge of cleaning rooms and since 8.30 am they have been talking and talking, they must have respect for sleeping people, but in reality it is very close to being 5 stars because it is very nice the only bad thing I found was the Dirty bathroom and I wish they had restaurant service later, I hope the next time I come back I have it, visit st. Louis from Texas. I stayed. March 12, 13, 14, 2024
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March 2024 by Vic Kelly
We are writing to express our profound disappointment and concern regarding our recent stay at Clayton Plaza Hotel in Clayton, Missouri. Our experience was marred by an issue of utmost seriousness—the appalling condition of our room, characterized by an overpowering odor and exposure to toxic chemicals.Upon discovering the distressing situation, we promptly brought it to the attention of Nicole and the owner, Greg. Regrettably, instead of demonstrating empathy and understanding, they responded defensively and unprofessionally. Their conduct, marked by loud and rude behavior, was deeply unsettling and wholly unacceptable.We wish to emphasize the severity of our predicament: as confirmed by a medical professional, we suffered from exposure to harmful substances during our stay. Despite this, our concerns were met with hostility rather than the appropriate concern and assistance we expected.In addition to the physical discomfort and health implications we endured, the lack of remorse or acknowledgment from the hotel staff further compounded our dismay. Their suggestion that guests preemptively request the avoidance of strong cleaning supplies during reservations is not only impractical but also indicative of a systemic issue that warrants urgent attention.As frequent travelers, we have never encountered such negligence and disregard for guest well-being. The absence of a sincere apology or attempt at redress is deeply troubling and does not align with the standards of hospitality we expect.We implore the corporate office to intervene and provide comprehensive customer success training to the team at Clayton Plaza Hotel. Moreover, we urge a reassessment of the hotel's cleaning protocols to ensure the health and safety of future guests.Our experience has left us profoundly disheartened, but we remain hopeful that swift action will be taken to address these serious shortcomings. We trust that you will treat this matter with the urgency and seriousness it deserves.
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March 2024 by Adam Bailey
Just go ahead and stay a 200+$ a night hotel that has a fully operational bar and restaurant. Because they have neither, the restaurant is only open for breakfast. You will get your initial hotel fees, and then in the dead of night, they slide a receipt under your door that's 30% higher than what you believed the charges to be. Stay someplace else with functional amenities, and that's up front with actual cost. You're spending 200$ here regardless.
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March 2024 by Laurie Malmberg
We were here with our whole family for a college baseball tournament. I have to say it was one of the most enjoyable stays we have had. People were so friendly, rooms were very clean & breakfast was outstanding. We would definitely stay here again.
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March 2024 by Evelyn T Henderson
I went here for a banquet I didnt stay in a room. Food was great for hotel food best I have had. Restrooms are so far away, a lot of older adults were at the banquet and walk was far for them.Walkability: Walk to restroom. Inside hotel too far away from banquet roomFood & drinks: Food was great! They served beef and vegetables, baked chicken, zucchini and squash, cheesecake was creamy, great for hotel food.
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March 2024 by deja bens
Checked in Tuesday pm, the front desk lady was EXTREMELY helpful, sweet, & funny. My checkout process was horrific. The front desk ladies were amazing, the Manager with (faded red hair) was the opposite. She has no concept for customer service. She has no right to be in the hotel industry as she doesn’t know what it’s like to help a customer. Her attitude facial expressions the way she spoke the way she acted in front of other guest was completely unprofessional and embarrassing.
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February 2024 by chris roberts
This is from a while back but from what I experienced, there was a Very poor excuse of staff helpfulness and support when I visited at this location.I constantly got this feeling of arrogance/entitlement and overall condescending attitudes from not only the front desk assistant but some of the waiting staff as well.Some of the hallways had stains sprinkled around from floor to floor and I only know this because the ice machine wasn’t working on my floor.The room itself was ok, nothing super terrible to note but also nothing really amazing either.It seemed like the AC wasn’t working quite right and there was a problem with the door key for some reason where I had to go back to the front desk twice due to it not operating properly with the door but that’s my only major gripe.Theres also not really anything to do in the immediate area but I know that’s not really the hotels fault, the area looks well enough but in my walk around the block I was approached by someone who apparently was released from the Clayton holding cell just a few blocks over and was asking me for help… not sure how legit it was but I felt really bad about unwillingly being confronted with that situation as a whole.Overall with my experience I would recommend staying away from this location if you’re traveling through the area, but hey if you’re picking someone up from the Clayton holding cell it’s only a couple blocks away… so there’s that.
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February 2024 by Chang Xia
Came to this hotel in the evening and finished the check in process. A round 2 hours afterwards, got a call from Rene saying that the payment didn't go through properly. As the person who is staying in the hotel does not speak English, I am communicating with them to have them make payment. The front desk rushed me and threatened me that if i cannot make a payment today then she will just lock them out of their room. Horrible attitude and horrible service. I told her give me a moment and be patient, she talked back to me asking me no one asking her to be patient.1. If the payment didn't go through, I should be notified in the first place in stead of two hours later.2. The front desk serve has horrible attitude. This is the worst experience I have had so far. I asked her who is her manager and she told me she is the manger. The fact that the hotel's manager has such poor responsibility and poor attitude towards her customers is outrageous.Never going to stay in this hotel again and be aware of this women. The hotel should also take necessary actions to ensure that the front desk can respond to customers properly.
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February 2024 by America Gaytan
I will not stay anywhere else in the future. This place is not only clean but the entire staff is amazing. The have free dine in breakfast buffet. Everything was perfect. I will definitely go back.
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February 2024 by Guy White
Miss Tarina was great. I have been staying here for last few weeks for work she has been
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January 2024 by C DUB
Had a great experience!
