The AT&T Store in Columbia is known for helpful and friendly staff who aim to assist customers with their needs. Customers appreciate the willingness of employees like Mayann, Colby, and Maryann Hammock to go the extra mile, especially when resolving issues or ensuring full use of service. Many reviews highlight the staff’s dedication to helping customers understand their plans and find the right devices, whether it’s choosing a prepaid plan with no contract or upgrading to a new phone. Although some customers mention that the process can be lengthy, they generally find the staff helpful and attentive. For example, one customer appreciated the quick swap of a SIM card after a diagnosis, and others noted that staff members are always helpful and make efforts to resolve issues. Customers also value the store’s wide selection of phones, tablets, smartwatches, and connected devices from various brands. Overall, the store offers a positive experience with helpful service, a variety of devices, and flexible wireless plans, including nationwide 5G service at no extra cost with unlimited data plans.
FINALLY upgraded my s9+ to a S25 FE, my rep Alexander is GREAT!! helped me save in my monthly payments!! he is courteous, explains the upgrade process very clearly and I really appreciate his professionalism.
May 2026
Alex was great! I was switching over from T-Mobile and I was nervous about losing my phone number and just despise going to the phone store. Alex made it super easy and was very knowledgeable.
May 2026
Josh was great, he helped me get my Directv back up and running after my card got scammed and my service was shut off