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August 2023 by Robert Oellerich
Called to see if they had any shoes that were good for neuropathy and if they do could day recommend some. No one there could help me because they didn’t know what neuropathy is. I think they need to educate their sales people.
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June 2023 by Joanna
I had a lovely experience here today in the mall. The employees went above and beyond to help me find some summer sandals. They didn’t have my size in store, but were able to order me exactly what I wanted. The experience was quick and easy, and my new shoes are even being sent to my house, free of charge! I’m so excited!
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November 2022 by Christian // Vulture Young
Stopped in to pick up a new pair of Docs. Associate was friendly and knowledgeable, helped me choose some needed extras. Quick, easy trip.
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October 2022 by Christian Young
Stopped in to pick up a new pair of Docs. Associate was friendly and knowledgeable, helped me choose some needed extras. Quick, easy trip.
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October 2021 by Naomi Leonard
The employee was very helpful and they had my size!
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October 2021 by katrina B.
So many amazing shoes n such helpful employees
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September 2021 by Brandi Henderson
Very busy but helpful. Moderate selection.
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August 2021 by Dale Barnes
They never have my size in stock. I want to buy expensive shoes and none in stock
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June 2021 by Hairy Style
The only shoe store in the mall that offered to help & said hello!
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May 2021 by the panda Twins
Great service!
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October 2020 by Victoria Moreno
Excellent service
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August 2020 by Bill Palmer (Nighthawk)
With the ONLY exception being the actual Store Manager, I think his name was Brandon, he was Extremely Nice, but honestly, he was the only one!!My family and I have Never been treated as badly as we have been at This Journey's store! But after 3 separate occurrences of dealing with 3 of the most blatantly rude and hateful "employees" I have ever encountered in my 45+ years!! I can guarantee you We will NEVER return to this Journey's location, or possibly any other if that is the standard, and I would highly suggest that no one else subject themselves to this kind of overpriced rude and hatefulness either!! They get 1 star only because I can't give negatives!??????
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July 2020 by Rich Roberts
I've had a few issues with journeys since last Christmas. First I went there to get my daughter a pair of shoes for Christmas, had to exchange them as each shoe was a different size, and neither shoe was the size I requested. I figured it was honest mistake, no big deal. The next time I went in I was purchasing shoes for myself, and I love a good deal, as like most people, I have a budget. I saw they had several pairs of shoes on sale, same salesman that sold me the Christmas shoes was working. I found a pair I liked that were rather inexpensive. Salesman told me he didn't have a size 10 in that shoe. Picked out two more pairs of shoes, same thing didn't have a size 10. It wasn't until I got to the higher ($80+) shoes that he started finding my size. I should have just left, but it was pretty obvious that I had worn holes in the shoes I was wearing.
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January 2020 by junior Brown
Walked in. No hello, or how may I help you. Sat my son down and looked at a few shoes. Held a shoe in my hands and stood by my son at the benches in the middle of the store. The store was not packed and there was only 2 other people being helped with shoes. 3 associates behind the register talking, and I’m assuming that no one saw me standing there for about 4-5 min. Ended up putting the shoe back down on the shelf BY THE REGISTERS and walked out with my son. Haven’t had this problem before and ended up going to shoe dept...
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December 2019 by caden smlth
Excellent service great shoes