O'Reilly Auto Parts store #369 at 500 Cooper Drive North in Columbia, Missouri carries the parts, tools, and accessories customers need. The store offers many services including free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. It is one of the locations that resurfaces brake rotors and drums. The store also provides a free Loaner Tool program requiring only a refundable deposit. Reviews consistently highlight the friendly, helpful, and very knowledgeable staff who provide tremendous customer service. Staff members are willing to help and go above and beyond, often assisting directly with installations and repairs. Customers report that staff came out to remove an old battery and install a new one, and have helped brainstorm solutions to complex problems. This exceptional service makes the location stand out above the rest, with some customers finding the staff well worth a longer trip. Online orders are noted for being quick, often ready in about ten minutes. The manager is recognized for being professional, super friendly, and knowing customer service.
