Socket is a reliable and customer-focused internet service provider. When a customer's Decos stopped working, a technician named Dante patiently walked them through the reset process, which took about 30 minutes. Customers appreciate Dante's excellent assistance and consider him one of the reasons they stay with Socket. Another customer had a positive experience with a technician named Mason, who arrived on time, was extremely polite, and fixed the problem efficiently. Customers praise Socket's great customer service and service employees. Regarding compatibility, a customer inquired about using different Eero models in their house, and a Socket representative provided a helpful response. Customers also commend Socket's professionalism and expertise. Courtney M. was described as professional, helpful, and resourceful, while a field technician named Shaun D. installed a new fiber cable professionally and politely. Overall, Socket is recommended for its stable, reliable fiber optic internet service.
Mason was here on time. Was extremely polite. Fixed our problem. This is why we use Socket! Great customer service. Great service employees like Mason!
December 2025
Mason Robertson did everything perfeclty great costumer service and was the most ideal person to fix it
December 2025
Shawn was great. Super personable, great with our big dog and a wrath of knowledge. Thank you
