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“I typically do not leave comments but wanted to this time.I called West Community to ask about an account and resolve an issue. Coyte was very helpful and prompt to resolve my issue. I very much appreciate him and West Community it's been a great place for me and my family.”
“Angela is the absolute GOAT, she stayed an hour after close with me just to finalize all of my loan and make sure I had what I needed. She was patient, kind, and helpful through the entire experience.”
“My experience has always been handle in a professional manner always a satisfied customer.Representative are always polite.professional exceptional service.Thank you”
“I would 100% recommend Maranda at WCCU! She was very attentive and diligent during the entire loan process and worked with getting my husband and me the right loan for our needs. Great customer service and excellent to work with! Thanks Maranda!”
“Altru is the best! I’ve had accounts at quite a few different banks. I was never very happy with them. Then I switched to Altru, I’ve been more than happy with them. I highly recommend them !”
9AM - 12PM
1040 Cave Springs Blvd, St Peters
Credit Unions
“My husband just passed in Feb. I came to place my daughter on my account and Amy suddenly smiled and said “I knew your husband , he would come in and write his request on a white board. He was always prepared and nice. I was so sad to hear he passed.” How nice to bank at a friendly neighborhood bank that knows the clients and who cares. Thank you for excellent years of helping us. Denny’s wife Elizabeth.”
“I have always had a excellent experience with this credit union, Brittany is the best, they know you personally, I don't how they accomplish this but they have taken customer service to another level for me, recommend them to everyone, Keep up the good work, They protect there customers at all cost”
“Abigail Watson at Community America St. Peters was incredible! I was trying to sell my old vehicle and needed a Lien Release form, which can take a few days to process. To make matters more complicated my previous Credit Union had merged with Community America, so it wasn't super easy to locate my old information. However, Abigail went above and beyond to help me out! She was able to locate, notarize, and provide my paper work within a matter of 15 minutes.”
“Cindy was outstanding during our meeting to open a new account. Technology is great when it works correctly.Unfortunately
today the system was not functioning normally. Cindy’s perseverance helped us complete the account process smoothly. Her professionalism and connection to members is the reason we choose to bank at Vantage. Thank you Cindy for all your assistance.”
“I wanted to share my experience with Gateway Metro Federal Credit Union at 1421 Jungermann Rd in St. Peters, MO. On our way home from a difficult trip to St. Louis, where we learned that our three-year-old son would need to be hospitalized for an upcoming treatment, our day went from bad to worse when water spilled all over the back of our car, soaking his car seat. We pulled into the parking lot to try and clean up the mess. As I comforted my son, my husband did his best to clean up with what we had on hand.
Out of nowhere, a lady who works at Gateway Metro ran out to our car with a roll of paper towels, offering to help. We were complete strangers to her, yet she saw our struggle and took the time to bring us a little relief during an otherwise dark moment. My husband and I were both choked up by this act of kindness.
If this is how they treat strangers, I can only imagine the incredible customer service they must provide to their members. We are beyond grateful for this simple gesture that meant the world to our little family today. Thank you to the lady at Gateway Metro Federal Credit Union for being a ray of light when we needed it most.”
“I had a great experience. . The staff was helpful and extremely welcoming. They were busy , but I was always reassured on the time. I appreciate the help and knowledge they offered . Thank you!”
“I went in the bank a few weeks ago to ask a question and there was a long line. I'm disabled so standing is pretty painful after a bit so I sat down and waited. Eventually I walked in Marila Zhukovas office to see if she could answer my question regarding my mom's account and although she was very busy she stopped what she was doing and took the time to not only answer my question but to give me guidance on what I should do going forward. She exceeded an expertise level in customer service that day. Neighbors you found a gem. And to be fair to all of the other associates at this branch, I must say in 5 years I've never had an unpleasant experience. I would highly suggest banking here and that says a lot because I'm not actually a customer, my mom is. But because of Marila, I'm thinking of opening a savings account now.”
“I had great experience with the most pleasant staff at this branch. And, the assistant manager, Lyla is awesome and most patient explaining loan, credit lines and other options. I am really pleased.”
“Evan saved me when I had a laundry emergency. He didn't have to, but that man counted my scrounged up purse change and made it happen. Seeing as the physical branch locations were closed on this time on a Saturday, I owe my laundry day save to Evan. Thank you so much and for being kind.
Every time I visit this location, its a positive experience and folks who operate with such a pleasant demeanor. I appreciate your team and especially Evan <3”
“By far my favorite location! Always efficient, kind, and helpful. I appreciate their professionalism, patience, and attentiveness. Above all, I value their effort to make all clients feel valued and supported.”
“I want to give a shout out to Chris and Marilyn for their hard work in getting all the hiccups in our process of getting my son’s car loan, you both did a great job! We started the process at O’Fallon Walmart location but so glad we chose to switch to Lake St. Louis, I’m not so sure they would have been as patient and helpful as you two were!! Thanks again!!”
“So kind, so helpful, and best staffs work over-there..Rosanna, Lisa and their team members provides best customer service, provides best advice…100% recommended..”
“Susan Hinton is the best! Customer Service is outstanding and she was able to approve me for an interest rate that is half my current interest rate. Highly recommend!”
“Thanks Ginette at branch for your help today regarding my Roth funding transfer statement and thanks Catherine on IRA customer service phone line for your helps after many phone calls with Schwab and assist my local bank to get the transfer done correctly after long confusion back and forth. Thanks for your patience and help.
Thanks Lisa at branch for always helping me as well.”
“Katie at the O’Fallon CU was amazing! She notarized some documents for us and was so helpful! She took her time working with us & went above and beyond! I highly recommend the OFallon location for any financial needs due to the knowledgeable friendly staff.”
“I love banking with First Community Credit Union. This location is great; the staff, atmosphere, and size makes for an enjoyable visit. The size also makes for shorter lines and quick transactions.”
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“I’m never the person to leave reviews, but I felt the need to in this circumstance. Tim was extremely helpful in figuring out the issues I was having with my credit card. I was in and out. I’ll add that I came 20-30 minutes before close and while I felt terrible, he was still very kind and understanding!!”