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“I never write reviews but really felt I needed to write this one. We have to drive 50 miles to this UPS store to return any thing we order from Amazon. This is probably my 6th trip in 6 months. I have always had excellent service no matter how busy they are. They have to hold my hand it seems for every return. They are so nice and always seem willing to help and help me to learn. What a joy to go into this store! Wish every store I shopped was like this. Drew you are the Greatest.”
“I had a delivery truck hit and mangle my mailbox that Mailbox HQ installed about a year and half ago! I called first thing the next day and they asked a few questions and we communicated with some pictures thru text. The literally came the following day! I didn’t have to be home and that’s excellent service that seems hard to find these days! Especially since it’s a big holiday weekend!!! Expectations exceeded!”
“This UPS Store is always a pleasant experience. The employees are friendly and helpful and take care of you quickly. The owner is warm and always thanks you for coming in. I also appreciate that they are open on Sunday afternoons!”
“Always lovely service Scott was very helpful just now and was friendly and sweet! Wish I could help him in his job more than good review but I didn't have time to say a good word to a manager”
“Very friendly staff, located inside of the Dierberg’s Warson Woods location. Smaller than most UPS locations but still offer all of the same services. Open on Sundays too.”
“Phil is THE BEST! I worked in customer service for three decades, and he gets it! He is so friendly, so knowledgeable so helpful and very efficient which makes the line go very quick!”
“Has to be one of the best UPS stores I have ever been to. If you want fast and simple service without someone complicating anything it’s worth it to drive out of your way to this location. We need some paperwork printed out and a Notary done. They were fast and efficient. We came in at the last minute and I woman Traci giving the notary was able to stay past 5:00 and help us every step of the way.”
“This UPS location is great. I'd been there before and had good experiences. Yesterday I went in with about a dozen similar rugs to return to Amazon. It was very confusing mess with emails, return labels, rug descriptions. The female employee was very patient and helpful. When we left, most people would have said good riddens, but she said to come back for help anytime.”
“I know there are many UPS stores but the one on Clarkson Road is amazing the people are so friendly and fast and if you wanna have a quick conversation to open to having one too. They're very reliable and I enjoy going in there with practice all the time and then make sure I get a receipt every time. I recommend this UPS store to anybody in the area!”
“I recently had a package packed and shipped by the UPS store Brentwood location and received excellent service by Scott McKinney and associates. They went above and BEYOND to ensure my customer satisfaction. Customer service was impeccable!”
“Everyone at this store is so kind and helpful, Emily is especially great! Great service here always! They really go above and beyond to be helpful. I was shipping a package but waiting to hear if the recipient wanted to pay for overnight or not, Emily offered to hold the package for me and I could just call and pay over the phone, so I wouldn’t have to stand around waiting for the recipient to reply to me. I really appreciated that gesture!”
“Rene took extra time and solved a problem I was having with printing a packing slip and mailing label for a shipment, when my own printer was not working. She was very patient with me and very understanding of my lack of skill with a smartphone.”
“Entered this store and It was clean and everyone was helpful and professional. I was taken care of with my shipping of a large dehumidifier and with some pictures that needed to be printed. Very satisfied.”
“Dylan and the team at UPS are wonderful! Always so helpful and really try to problem solve as much as they can! Brought them a lose lose issue, and they somehow managed to make it perfect. Thank you!”
“I sold something on eBay for the first time and had to get a printing label and ship with a tracking number etc etc etc… and I was so stressed out about the whole process! The folks here were so helpful and professional, holding my hand through the process and it was so fast and easy and stress free! Highly recommend this location and this team!”
“John, the manager, went the extra mile to save me money on packaging by personally cutting my over-sized poster to fit in a more cost-effective box. Then he explained all my shipping options clearly, always keeping my needs, and budget, in mind! Thanks, John!”
“as an adopted American they don't make getting your passport an easy process, but Annie went out of her way to make it seamless! she's very kind too and just brightens the day even waiting in long lines”
“Was just at this store to drop of a return.
There were 3 people working behind the counter. All busy with customers in a friendly manner. As soon as one was done immediately asked if they could help me. Scanned my package and helpfully asked if I wanted the drop-off receipt. I have already received an email from the vendor that they have the return in their system. I would not hesitate to use this store in the future.”
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“Great in store customer service. Ashley was the best. Knowledgible, efficient, friendly and helpful. Other members of the in store tem were too. Ill be back to this location.”