New Balance St. Louis at the Creve Coeur location is highly praised for its excellent customer service and expert fitting process. The staff, including Kelly, Dylan, and Alicia, are described as helpful, polite, and knowledgeable, providing personalized attention to ensure customers find the most comfortable and well-fitting shoes. They focus on the science of fitting, measuring each foot and gait to determine the right support and motion control, making it suitable for everyone from long-distance runners to those with medical needs. Customers appreciate the friendly atmosphere, with many mentioning that staff go above and beyond, even ordering shoes at no extra cost if needed. The store offers a wide selection of shoes and apparel, along with special deals like sock sales. Many reviews highlight memorable experiences, including one where a staff member helped a young customer find the perfect shoes. Overall, New Balance St. Louis is seen as the ideal place for comfortable, properly fitted sneakers and a positive shopping experience.
Today I had an amazing experience getting fitted properly for the right shoe! We tried on insoles and different color variations and found the perfect fit! Thanks again to Alicia! She is such a hard working dedicated worker for this company and some one I look forward to buying more pairs from in the future!
August 2026
went the extra steps for shoes in my size, thank you
June 2026
Ross and team were extremely helpful to me!! 100% recommend!!! Thank you team! 🙂
