New Balance St. Louis at the Creve Coeur location is highly praised for its excellent customer service and expert fitting process. The staff, including Kelly, Dylan, and Alicia, are described as helpful, polite, and knowledgeable, providing personalized attention to ensure customers find the most comfortable and well-fitting shoes. They focus on the science of fitting, measuring each foot and gait to determine the right support and motion control, making it suitable for everyone from long-distance runners to those with medical needs. Customers appreciate the friendly atmosphere, with many mentioning that staff go above and beyond, even ordering shoes at no extra cost if needed. The store offers a wide selection of shoes and apparel, along with special deals like sock sales. Many reviews highlight memorable experiences, including one where a staff member helped a young customer find the perfect shoes. Overall, New Balance St. Louis is seen as the ideal place for comfortable, properly fitted sneakers and a positive shopping experience.
Staff was great. Wide variety of widths and sizes, which is important because the person I was buying for was a 4E. I popped in on Saturday afternoon to pick up a gift for the next day. The staff was friendly and knowledgeable. I was able to purchase a pair of shoes and was in and out in probably < 10 minutes!
May 2025
The clerk was professional, courteous, friendly, and took his time to fit me with the proper shoes and arch supports.
March 2025
Kelly and Dylan were both super helpful. I really appreciated Kelly’s tips and insight, she was so sweet! I love coming here and always tell people to go check it out if they need good fitted comfortable shoes!
