“This is a true bike shop in every sense of the word. I live in KC but am in town visiting family and doing a good amount of riding. I busted a spoke on the front of my Mavic wheel. This is a unique wheelset where the spokes are bladed and not threaded through the wheel. They are tubeless ready which means they don't require rim tape. Essentially, they need a specific spoke. Problem is, Mavic went out of business and parts can be tricky to find. I met a guy at another shop I was talking to and he said you got to call Mark. He said Ballwin Cycles used to deal Mavic and Mark has been building wheels for years. He said, Mark will probably be able to help you today. I called the shop and Mark picked up. He said, "I bet I have a spoke that will work and to come on down". It was about a 50 minute drive but as soon as I walked in Mark and one of his mechanics started looking through the Mavic stuff. Mark found a spoke and got it installed on the spot and the wheel is rolling as true as the day I bought it. I was blown away. They even offered me a beer. This place is what I think of when I think of a bike shop. I could have hung out there all day and just talked bikes. Thank you Mark and crew!”
“Kyle was very friendly and helpful. He went above and beyond helping me figure out the right shoes and pedals. He even attached the cleats and walked me through how to adjust them for my foot position. I definitely recommend checking this place out for cycling needs.”
“Great staff and helpful with all the questions and concerns we had before our purchase.
We love our new bikes and recommend stopping in and checking them out.”
“My wife convinced me to sell my motorcycle and buy two bicycles. I did just that. We landed at Big Shark in Chesterfield. Excellent Sales, Fulfillment and Service. It feels like we are part of the family and they will be servicing our bikes for years to come. They know bikes! … and now we know each other.”
“Trailhead Bicycles: Exceptional Service and Expertise!
I've been a loyal customer of Trailhead Bicycles since 2020, and I can't recommend them enough. When I purchased my specialized Sirrus X 3.0 bike and my wife's specialized Roll Sport bike, I was impressed by their expertise and competitive pricing. But what truly sets them apart is their lifetime tune-up program—a fantastic value for a small fee.
Recently, I moved out of town, but I still wanted to take advantage of their outstanding service. I reached out to Emilie Flanigan, and she went above and beyond. Not only did she accommodate my one-day business trip, but she also turned our bikes around quickly. Her dedication and efficiency were remarkable.
If you're serious about biking and want top-notch service, look no further than Trailhead Bicycles in Ellisville, Missouri. They've earned my trust, and I'm confident they'll exceed your expectations too! ?♂️”