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March 2024 by Jeanette Pepper South
I had an excellent experience with all the employees, during the not so fun process of taxes! I will be back!
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March 2024 by Casey Holman
Had a very good experience with a lady today that explained all the numbers to us very well!
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February 2024 by Tayler K
Fast and knowledgeable. Love Jackson Hewitt!
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February 2024 by Frank Shadley
They was very professional and quick and easy process. Highly recommend going to see them
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March 2023 by Sara Ragle
I have been doing my taxes here for years now. Its always a pleasant experience.
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March 2023 by Cryssi Keeton
I'm not really sure what happened. Last year, our filer was an amazing, funny, go-with-the-flow type of girl. This year, from the moment we hit the door, we did not feel welcome. We had a 6pm appointment scheduled and as soon as we walk in, Theresa, the office manager, had a chip on her shoulder. We handed her our documents, answered her questions, and waited for her to type everything up. While we were waiting, I was trying to distract my small children as they were bored and have a conversation with my husband. She interjected herself into our conversation with information/advice we did not ask for nor need pertaining to our conversation. I then heard a noise that I jokingly identified in an attempt to make small talk. To which, Theresa replied that I was wrong, she didn't care that I was raised by a mechanic, she heard this sound everyday. I felt like she called me stupid. The final straw was when this MANAGER could not figure out how to put in a very common tax form for this area. As she was on the phone with a "Dan(?)", I started talking to my children to which she rudely said "Can you be quiet? I'm trying to listen." After sitting there for over an hour dealing with this, we were done. We started gathering the paperwork up to leave and she tried to snatch it from us going "SERIOUSLY?! SERIOUSLY?!" and told "Dan" that we had just wasted HER time and she was going to delete and revoke our taxes because we were walking out on her. As we were leaving, I tried to explain to her that her unprofessional attitude is why we were leaving. I will never return to another Jackson Hewitt EVER again and I have advised my friends and other business owners I know to do the same.
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March 2023 by Teresa Busick
I was Very pleased with the service I got at the Excelsior springs mo location. I will be going back next year!!
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March 2023 by Alissa Leeker
Very fast with my taxes and they were so nice
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February 2023 by S Hopkins
The preparers are always fast and friendly. Very knowledgeable and ready to help for future taxes. Feel like I am able to get the most back on taxes. Highly recommend and have been a customer for over 5 years.
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February 2023 by cody whatley
Is always friendly and helpful Ready to any questions and gets me the most back in my return J&H for life
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January 2023 by Holli Miller
She was nice, fast and just genuine human you don’t get that alot These days.
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January 2023 by Tony McGee jr
They are always on top of things with taxes and also give info while filing not just sitting there watching them number crunch!
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February 2020 by Julie Thomas
Karen is just awesome, once again! She is so knowledgeable about the IRS requirements. And, she's incredibly detail-oriented. Such a calming presence, too. It all goes together to give me the feeling that everything is done perfectly.Plus, I was pleasantly surprised with how low my end of year tax bill was. Great day all around!
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January 2020 by judith mitchell
Very friendly
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February 2019 by Amanda Spencer
Karen has always taken really good care of my family. On average, we have our kids with us and she's always super patient and answers any questions they ask her too. She's one of a kind! She also was willing to chat with me about what I needed to have ready for a new business and what to expect!
