GameStop is a home base for gamers, offering new and used video games, consoles, controllers, and accessories for all major systems, including retro gaming. It also carries trading cards and pop culture merchandise like collectibles and apparel. Customers can sell or trade their old items for cash or store credit. Reviews describe the shop as having great games and stock, with many noting excellent, friendly, helpful, and amazing staff. However, experiences vary, with some finding customer service only so-so or unhelpful in resolving issues, such as missing games from purchased cases. The stores are typically reported as clean.