Metro by T-Mobile offers prepaid plans and 5G phones from brands like Apple and Samsung. The staff is friendly, knowledgeable, and provides great customer service. They are efficient and address all concerns, helping with issues and transferring data from old phones. Customers report excellent service where staff members resolve problems and help above and beyond. The store is noted for being better than other locations. The process of adding lines or switching service is made easy, with courteous assistance both over the phone and in the store.