O'Reilly Auto Parts in Grandview, Missouri, located at 5200 Harry S. Truman Drive, provides a variety of parts, tools, and accessories for automotive needs. Customers have praised the friendly and knowledgeable staff, with specific mentions of employees who offer helpful assistance during visits. The store offers essential services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. Additionally, O'Reilly is known for its Loaner Tool program, allowing customers to borrow tools they may not have at home, though a refundable deposit is required. While experiences have generally been positive, some customers have faced issues with inventory accuracy, leading to frustration when parts were not found despite being confirmed as in stock. Overall, O'Reilly Auto Parts is recognized for its quick service and willingness to assist customers, making it a reliable choice for automotive needs.
Went to the one in Grandview thinking it might be serious. Roderick came out, read thru my manual, explained how to do a couple things myself, took out dirty cabin air filter, replaced a new one. All with a smile. Now THAT was above and beyond customer service.
May 2024
Good service.A shout out to Zack for professionally handling customer's complaint! Joshua has failed to do so!!!
April 2024
I bought a starter here and had an easy time doing so. The people are friendly and helpful. Also, fast in getting the parts and cashing out to get me back to working on my car. Thanks.
