CarMax offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place. The process is designed to be fast and simple, with no haggling or pressure. Customers appreciate that much can be done online beforehand, making the in-person visit quick and efficient. The option to have a car shipped for a no-strings-attached test drive is also highlighted as a simple and enjoyable part of the experience. While many report a pleasure to deal with, noting helpful, patient, and professional staff with an enjoyable sense of humor, some service experiences have been mixed. Positive service interactions feature exceptional, gracious, and outstanding communication. However, other customers have faced frustrating and inconvenient issues, such as misdiagnosing car problems or delays in resolving advertised feature discrepancies, which can create unnecessary stress and feel like a hassle. These situations, sometimes taking time to resolve, contrast with the typically cooperative and hassle-free reputation. Overall, many customers recommend CarMax, especially to those who dislike high-pressure sales, and find it a simple and enjoyable alternative to other dealerships.
Fast and easy. I like that you can do everything online before you get there so it’s quick and you know you have what you need to get it done.
June 2024
I was very happy with my Carmax purchase. Larry was very helpful and could answer all of my questions and very patient with me as I learned about all the settings on the car. I would highly recommend him to anyone looking to purchase a new used car.
June 2024
This is my 3rd car from Carmax, but first one on the MO side. I will continue to recommend them as a good place to shop & they handle most all of the little things too. Keep up the good work!
