CommunityAmerica Credit Union is a financial institution that has received mixed reviews from its customers. While some customers have praised the professionalism, helpfulness, and friendliness of the staff, others have expressed concerns about the accuracy of information provided and the handling of cash transactions. Many customers have highlighted the positive experiences they've had with the credit union. They have described the staff as friendly, personable, and going out of their way to assist customers, particularly in the loan application process. Customers have appreciated the staff's efforts to ensure a smooth and efficient banking experience. However, some customers have reported issues with the accuracy of information provided by the staff. They have encountered instances where staff members have failed to correctly identify deposits or provided incorrect information, particularly related to tax matters. Additionally, there have been concerns raised about the staff not providing the correct amount of cash during transactions, which has led to discrepancies between the customer's account and the amount received. Despite these concerns, the credit union is generally well-regarded, with customers expressing their satisfaction with the overall service and their intention to continue banking with CommunityAmerica Credit Union. The lack of a drive-through option at the branch has been noted, but it is unclear whether this is a strategic decision or a cost-saving measure. Overall, CommunityAmerica Credit Union appears to provide a mixed experience for its customers, with both positive and negative aspects highlighted in the reviews. The credit union's ability to address the concerns raised and maintain a consistently high level of customer service will be crucial in determining its long-term success.
Great banking establishment! I have been banking them for decades, never had a problem. Always courteous and professional!
February 2026
I just love them. Very clean place, always ready to help staff/ friendly and welcoming. Overall, service is express. Great bank
February 2024
The employees here are so kind and personable. They all went out of their way to help my husband and I get our car loan pushed through. They even gave us some extra time after closing to reach out to the loan processors in Lenexa. So thankful for these people!
