CVS Health in Independence aims to provide convenience and support for health management, offering services like prescription refills, COVID-19 and flu tests, vaccinations, and a variety of personal care items. The store is open seven days a week, making it accessible for customers. Many reviews highlight the dedication of the pharmacists and staff, who are noted for being kind and courteous, even in a busy environment. However, some customers have expressed dissatisfaction with the pharmacy's phone service, which only allows for message callbacks, potentially leading to missed important calls. While some praise the pharmacy for going above and beyond to assist with prescriptions, others have raised concerns about the store's cleanliness, citing issues such as a dirty parking lot and unkempt floors. Despite these mixed experiences, the store does offer personalized deals through the ExtraCare® program, and customers can enjoy the convenience of online ordering with options for free pickup or same-day delivery. Overall, CVS in Independence strives to create a welcoming environment, although improvements in customer service and store cleanliness could enhance the shopping experience.
We use CVS mostly for our perscription needs and OTC purchases.Since they closed so many stores this one is always busy.
February 2025
Been going here for a few years now. I usually stop in after work. Never had a bad experience. Store always looks nice and staff is helpful. Drive thru can get busy but that's typical at any pharmacy.
January 2025
This was a pleasant visit to my CVS store. Everyone was friendly and helpful!!
