CVS Health in Independence aims to provide convenience and support for health management, offering services like prescription refills, COVID-19 and flu tests, vaccinations, and a variety of personal care items. The store is open seven days a week, making it accessible for customers. Many reviews highlight the dedication of the pharmacists and staff, who are noted for being kind and courteous, even in a busy environment. However, some customers have expressed dissatisfaction with the pharmacy's phone service, which only allows for message callbacks, potentially leading to missed important calls. While some praise the pharmacy for going above and beyond to assist with prescriptions, others have raised concerns about the store's cleanliness, citing issues such as a dirty parking lot and unkempt floors. Despite these mixed experiences, the store does offer personalized deals through the ExtraCare® program, and customers can enjoy the convenience of online ordering with options for free pickup or same-day delivery. Overall, CVS in Independence strives to create a welcoming environment, although improvements in customer service and store cleanliness could enhance the shopping experience.
Costumer service excelent Nice and helpfull lady help us very kind
December 2025
I was so bummed out when I had to switch to CVS from Hy-Vee because of being out of network. I choose CVS at 23rd and Chrysler. I have to say it has been the best thing. I didn't realize what I was missing. The little frustrations I had at Hy-Vee are gone. The staff are professional and kind. Thank you
September 2025
Very good customer service by all the staff even in the busy pharmacy area. It’s my kind of store!!
