CVS Health in Independence aims to provide convenience and support for health management, offering services like prescription refills, COVID-19 and flu tests, vaccinations, and a variety of personal care items. The store is open seven days a week, making it accessible for customers. Many reviews highlight the dedication of the pharmacists and staff, who are noted for being kind and courteous, even in a busy environment. However, some customers have expressed dissatisfaction with the pharmacy's phone service, which only allows for message callbacks, potentially leading to missed important calls. While some praise the pharmacy for going above and beyond to assist with prescriptions, others have raised concerns about the store's cleanliness, citing issues such as a dirty parking lot and unkempt floors. Despite these mixed experiences, the store does offer personalized deals through the ExtraCare® program, and customers can enjoy the convenience of online ordering with options for free pickup or same-day delivery. Overall, CVS in Independence strives to create a welcoming environment, although improvements in customer service and store cleanliness could enhance the shopping experience.
This CVs is different almost no cashiers just self check the place is pretty clean things are mostly stocked not much of a selection most things are locked up or either out of stock on some things this place doesn’t carry much coolers for food. Other than that employees are nice and helpful.
July 2026
This pharmacy is literally the best one ever!! Would drive 100 miles out of my way to go to this one!!!
June 2026
The CVS store on 23rd St in Independence, MO is now my favorite drug store in this city because of the 2 young men sales clerks at the front of the store. They always greet me with a smile and are so helpful and kind. Way to go CVS!
