Hawthorn Bank is known for its friendly and helpful staff, providing a personal touch that many customers appreciate. Longtime clients highlight the excellent customer service they receive, especially from staff members like Mallory and Kellie, who are described as pleasant, helpful, and friendly. Customers value the small, local branches where everyone knows their name and they experience quick, simple transactions. Many have been banking with Hawthorn for years, with some for over a decade, and they often mention positive experiences such as assistance with ATM issues and opening new accounts. The bank is praised for its trustworthiness, lack of surprise charges, and overall good service. While some wish the bank would lower loan requirements, most reviews reflect a strong loyalty and satisfaction with Hawthorn Bank’s commitment to its customers. Overall, it is seen as a small, personal bank that offers excellent customer service and a welcoming environment.
FIRST TIME, cashing a check there it was smooth and easy!!!
January 2026
Always a great experience with all the universal bankers ! They make me feel special each and every time !!!!
July 2025
This bank and these people are so very kind. I love them. They are engaged in the community in all different types of ways.They even offer a birthday surprise for children which is so very old school and kind. This made my son and daughter so happy. Thank you.
