Medical Supplies in Independence, MO
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3 locations found near Independence
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3800 South Elizabeth St C, Independence MO 64057
“I recently purchased a pair of Brooks shoes at the Independence location through my employer's uniform program. Tish was absolutely wonderful and so helpful! I did want to share some feedback about the employee discount program. Our flyer advertises 10% off shoes and accessories but doesn't mention that the discount cannot be combined with clearance pricing. I specifically asked about the discount at checkout and was assured it was included. After reviewing my receipt, I realized the only discount applied was the shoe's existing markdown. I contacted the store afterward and spoke with Tiffany, who explained that the discounts don't stack and offered to refund the difference as a courtesy. I appreciated the offer, but I tried to explain that it wasn't really about getting $13 back. Had I known the additional discount wouldn't apply, I likely would have spent more time comparing prices or looking for a price match elsewhere. Unfortunately, that concern didn't seem to get much acknowledgment. Especially in this economy, when so many healthcare workers are watching every dollar, I think it's important that employer discount programs clearly communicate their exclusions. A little transparency upfront (i.e. communicating the above information on the flyer given to my facility) would have prevented the confusion entirely. I'm leaving four stars because I genuinely appreciated Tish's help and love my new shoes. I just hope the store considers clarifying its advertising so other employees can make informed purchasing decisions. What bothered me most wasn't the discount itself, but how my concerns were handled afterward. Tiffany's response did little to foster any sense of mutual understanding or customer loyalty. I left the conversation feeling that my feedback was simply being acknowledged rather than genuinely considered, which was especially disappointing given how positive my initial experience in the store had been. Good customer service isn't just about offering a refund. It's about listening to customers and building trust, especially when so many people are being more careful about where they spend their money. I honestly don't know that I'll return for my uniform needs in the future, even with the advertised employee discount.”
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13901 East 42nd Terrace South Ste D, Independence MO 64055
“Christin was amazing never had such a good customer experience. Thank you Christin for making my mobility easy. She went the extra mile and put on all the attachments for my walker and made sure I left completely understanding the product.”
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17501 East US Hwy 40 Suite 224, Independence MO 64055
“Each of my visits to this facility have been great.. no complaints.. staff is prompt, courteous and easy to work with! I've been fortunate to get the same therapist each time and she has been outstanding! (Traveling so. Don't have her name handy)”
