O'Reilly Auto Parts store #4992 in Independence, Missouri provides parts, tools, and accessories for vehicles. The store offers free services including battery testing, wiper blade and bulb installation, fluid recycling, Check Engine light testing, and a loaner tool program. They also resurface brake rotors and drums. Reviews highlight the staff as amazing, helpful, and knowledgeable. Customers report receiving the best service and care, with staff demonstrating sincere effort to help fix issues. In specific instances, staff have gone far beyond expectations to assist customers in difficult situations. This includes helping diagnose problems, sourcing parts from other stores or a warehouse, and even personally assisting with complex repairs late into the night to get travelers back on the road. Staff are recognized for their personal care, ensuring customer comfort by providing water and a cool place to wait. The management is described as awesome, very helpful, and worthy of recognition. Customers express extreme gratitude and note that it is a pleasure doing business with this store, which carries a wide range of items from basic supplies to specialized rental tools for difficult jobs.
Made a quick stop in for wipers. The assistant manager Bean was so helpful, fast, and even installed them for me! Much appreciated!
June 2025
Tina is such an awesome employee!!! Not only did she help with me pick my car lighta but also helped me put them in. I hope she gets a raise!!!
June 2025
Great customer service from Braden and Cina from the 40 Highway store. They took the time to go out into the parking lot and look at a scratch on the side of my car. They gave me great help and advice on how I could get the scratch fixed. Thank you to Braden and Cina.
