O'Reilly Auto Parts store #4992 in Independence, Missouri provides parts, tools, and accessories for vehicles. The store offers free services including battery testing, wiper blade and bulb installation, fluid recycling, Check Engine light testing, and a loaner tool program. They also resurface brake rotors and drums. Reviews highlight the staff as amazing, helpful, and knowledgeable. Customers report receiving the best service and care, with staff demonstrating sincere effort to help fix issues. In specific instances, staff have gone far beyond expectations to assist customers in difficult situations. This includes helping diagnose problems, sourcing parts from other stores or a warehouse, and even personally assisting with complex repairs late into the night to get travelers back on the road. Staff are recognized for their personal care, ensuring customer comfort by providing water and a cool place to wait. The management is described as awesome, very helpful, and worthy of recognition. Customers express extreme gratitude and note that it is a pleasure doing business with this store, which carries a wide range of items from basic supplies to specialized rental tools for difficult jobs.
this worker shawn was probably the nicest guy ive ever met at o’ reily and he helped me with my tail lights and went out of his way to make my day better
April 2026
They are like a friendly neighbor always welcome to help
April 2026
Clean store with a friendly employee. Would have given 5 but the store was understaffed with 1 person installing headlights and the other Rockstar inside handled myself quickly enough, though we all still had to wait.
