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March 2025 by Dakota Rogers
What's really great besides not being able to talk to a real person to resolve issues, is the longer you've been with them, the more money you get to pay. My bill has literally doubled since I first started with xfinity. Loyalty doesnt mean anything apparently. I've had the same plan the whole time, but at least I'm a "platinum member" and get to pay $128 for just internet. AT&T has better deals than this.
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March 2025 by Scott Lane
Three stars because Andy was friendly. I was notified my equipment was ready to pick up for my new internet service. I get to the store and am told will have to wait as there are other people in front of me to pick up equipment. Why is anyone waiting? Your store should be more organized. If the equipment is not ready to pick up, don’t send a message saying so. It should be so easy that curbside service is available. The plan was already chosen, the details taken care of, I am just picking up equipment.
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March 2025 by Dinora gradis
Bad service, very bad
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March 2025 by Rob Kumpf
I was returning some equipment and I was helped immediately
Andy was very helpful. I appreciate that type of service.
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March 2025 by Stacy Fine
2 thumbs down…..The customer service is absolutely 100% the worst. We have had identity theft through out Xfinity router. We have telephone service and internet and with the hacking they have removed our passwords and credit card numbers so we had to go to the store to correct it. Not knowing the cc number Xfinity will not let us make changes on the account. The E sim was electronically stolen off phone and placed on another device, and we have no idea what or who’s but is still in service, Xfinity wont do anything about it without the new password and new cc on file. Will not even allow us to turn service off. Also have an iPhone 16 that’s less than 2 months old, originally had service from xfinity and they will not take it back and we have to pay the phone off. We have been hacked 3 times the month of December 2025, but the accused hacking party has more rights than we do and it’s our account that we no longer are allow to control. Fraud department can’t even help us. Now that’s awesome customer service??? ABSOLUTELY NOT. I give them a -25%.
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March 2025 by Jason Mc
Crap attitudes, crap customer service, I would happily pay double for a different Internet company
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March 2025 by Jai Bultemeier
Very helpful people especially I think his name is Boyd he was very helpful in activating my phone thanks dude
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March 2025 by walter
I think the price is very high for what you get in service. Then, when you have an issue, you have to call them over and over. Then they want to charge you to fix the problem.
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March 2025 by Kelsey Stoner
Kaelin is great! Her excellent customer service went above and beyond taking care of what we needed. So much so I went back and got a new phone from her.
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March 2025 by Sarah Brown
Fast service! Great service!
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March 2025 by Chris h
Even though I've had comcast for about a 1 1/2. They are by far the worst company ever. Problems from day one. When I first started service with them they gave me faulty equipment. Which I later found out was an obsolete model. That they weren't supposed to give out anymore. Sent a technician out to fix it with the promise of not charging me. Well, guess what, still charged me. Call them to confront them on the issue. Refused to drop the fee. But instead, they would drop. my bill from 40 to 30. So I said wtf new season of walking dead is about to start.
So after dealing with channel issues, etc. And having to go get technically another receiver. The funny part is they tried. To give another one of those obsolete units. But I had to request they give me the same. Model type that I was currently using. When i installed that one. It would only turn on and do nothing else. But tell me "one moment please, this channel should be available shortly." Im just not sure about continuing service with them. Guess I will wait till Wednesday. To see if it's fixed and if I'm going to be charged for a repair. That I'm guaranteed I won't be charged. In which they did try to charge me for replacing their equipment. Once again, I was forced to call them. And yell at them about why. I'm continuously getting charged for there screw up's. After having to call twice. Once a regular employee. Then, the second time a manager to get the fee dropped.
Wednesday update: tech came and installed yet another receiver. Come to find out, not only was the one gave me made in 03. But also was broke. You could shake it. And here internal parts shaking around inside. Gave me a receiver thats a year old. Slightly slower channel change. And on demand screen is glitchy. May sound like I'm being a cry baby. But when you pay for a service. You expect it to work properly. So comcast scheduled another tech to come out Sunday to fix there equipment.
Sunday update: tech came out replaced receiver. Said he had never seen or ever heard of the issue I was having. So after asking the tech if the issue was related to me not having hd channels. But having a hd compatible receiver. If that was the issue. We concluded that the receiver was somehow set for only hd. And so thus he had to install another one like it. And make sure it wasn't set up the same way. Well now it works without any issue. Well so far, but who knows how long this one will last.
Been a while since I updated this review. Honestly kinda forgot about my review. Anyways receiver works fine. But it likes to randomly go the music channel guide. Or the on demand channel guide. I think it's the remote. It's kinda a pain, but I can deal with it for now.
Overall all my experiences with comcast. Has taught me this. Only use them for there services. If you really have to. And don't trust them. So my recommendation is avoid them. Or install a phone call recorder app. Before dealing with them. For this is one shady.... company.
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February 2025 by Willie Kelly Jr.
Good luck getting a specific question answered. I have been over a month trying to get a problem remedied. The automative system sucks at best. When the services are working it is good but OH DON"T HAVE A PROBLEM!!! You won't speak to anyone and you have to do a bunch of hoops to go through only to find out none of them helps with your problem. I went into the store only to take a number that was not called in over an hour!!
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February 2025 by ashley morgan
Read the reviews! I should have before I became a customer. Xfinity just takes your money. They are always trying to charge you for services you don’t need and want. They are always charging more for the same services. It’s hard to talk to someone. And my service goes out at least twice a year if not more. DO NOT I REPEAT DO NOT become a customer!!! You will regret it!!
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February 2025 by Gage Johnston
Yesterday I was able to upgrade my xfinity plan with adding mobile. Worked with Kaelin, she did great explained everything perfectly. I would highly recommend!!!
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February 2025 by Don Underhill
I only gave one star because it can't go negative. Worst customer service I have ever experienced. I'll never spend another dime with xfinity. No wonder there numbers are tanking! Walk in the door and every employee in the store is sitting on their butt staring out the window. You can also not call this store. They do not have a phone. They claimed it was so they could help customers.....how does not having a phone help customers. 6 people were sitting doing NOTHING. Answering a phone would apparently undermine them helping customers....dumbest thing I have ever heard. Just sit around and do nothing. Don't give this company your money. There not at all about customer service. There more for keep billing you and always try to sell you something else when you call the 800 number.
