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February 2024 by Josh Pine
I’ve had Xfiniti for a few years, and they’ve always been fine, but about two months ago they performed “upgrades” to their network in our area that took us offline for two days. Fair enough. But ever since, the internet and cable have been terrible, with multiple unwatchable channels and 2000’s internet speeds. And when you call, the best you get is automation - so that they can take your money and you can’t complain. If you want to be a happy customer, avoid Xfiniti.
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February 2024 by Jason Prayson
Worst customer. Worse than the dmv. Make you wait for hours on hold them shut your service off then make you wait hours in the store with no restroom to use. Absolutely rediculous service and expectations of bathroom privileges. Step it up xfinity.
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February 2024 by Toragar Mizuki
I want you guy's in Jefferson city Missouri pls I beg of you I refuse to use mediacom , I want your guy's fastest internet I'll get it and mediacom won't stop us I prefer you guys then them
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January 2024 by Dimas & Jessica Marquez
Great service...Mr. Casey is the problem solver super nice and very helpful
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January 2024 by Jim Cummins
Their internet is very sporadic and they're unable to fix the issue. I would not suggest that anyone use them for internet service.
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January 2024 by Toasty Toaster
Internet is great, but I called the customer service line to make a payment arrangement for 115$ they agreed and the next day cut my internet off and told me I now have to pay over 200$ I’ve tried multiple times to reach supervisors only to be hung up on and yelled at by them still no internet and still unable to reach a proper supervisor
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January 2024 by Greg Conway
This Poor of service has to come from the top leadership. Just trying to get help was like getting a life jacket from the head purser on the Titanic.
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January 2024 by Erik Rincon
Can’t even call the store directly or even talk to an actual person over the phone
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January 2024 by John Barszczak
Needed a new cable TV remote since old was broken they helped me in a blink of an eye very helpful
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January 2024 by Leah Jennings
It's sad that you can't just walk in without an appointment anymore and won't take care of you unless you have one.A few of the workers (2) were very helpful
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January 2024 by Michelle Stilwell
They were more concerned with selling us a product than the worker who came to our home and did the installation. That gentleman was rude, hateful, and confrontational. Almost stopped the installation and transferred services to Google fiber.
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January 2024 by Dennis Brooks
I got a text about getting a new modem. So I had them send it. I'm NOT a computer person so I had to get help. That did not go well.....I'm now missing a cordless drill and 2 jackstands!! At least that's what I know about so far. I'm just saying!! I have no Proof of it but I am missing those tools. The modem they put in would not work my downstairs TV. So my son fixed me up with a booster. Funny it worked before with the old modem. So I'm not real happy with Xfinity. But hey they still charged me $130.00. Oh I forgot when the technician left he did not put the outside box cover back on!!
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January 2024 by Sean Mahoney
I am going to start off this review by saying the service I have received in and out of the store has been wonderful. I have no issues with the internet or other products provided with this company and I have been with them for 4 yrs. That being said however the way the corporate policies and pricing structure are laid out for its customers is abhorrent. As a company if you can afford to have new customers sign up for $65 a month for 600-800 mbps then why are you denying this price to your existing customers. Instead existing customers get punished by upping their bill to $113 a month as soon as the "promotion" ends. Oh but wait if you leave your mobile company and use them you can get it for $80 a month. so yet again you can afford to go lower on price but you wont do it unless you bribe your loyal customer to get a phone through them. And when you bring this up to the employees the best they can do is to lower it to $110 a month. But if I leave and then resign up again I can get it back down. Please make it make sense. It is a garbage system. You are denying your existing customers decent pricing which causes people to leave. When I can go to AT&T fiber or google fiber with faster speeds for $80 a month and a guarantee of no price increase why would a stay with this company. If they can offer it so can xfinity but they won't do it. I wouldn't recommend using them if you can use someone else based on the simple fact they will upcharge you and wont help you out on the price without trying to get more out of you.
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December 2023 by Mykael Winfrey
This office has always been so amazing and the people that work there have always been nice. However I would not use Xfinity! Every time I have had Xfinity something always go wrong from over pay to even today when I was charged for billing on an account that was canceled a month ago. The Man I talk with in Billing was really nice name ( Blue) But then I got a call latter from a woman that was extremely rude. I will not have internet with them ever again!
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December 2023 by The Doctor
My wifi has been out all afternoon, I've restarted my router thing 4x now. The chat bot hasn't worked all afternoon. The automated phone system is useless and keeps referring me back to the useless chat bot. I can't even log in to my account. It says it emailed me to authenticate my account, but I haven't got any of them. I just want to report an outage! FIX MY WIFI!
