PetSmart is a well-known pet supply and services retailer with a wide variety of products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the clean store environment and the helpfulness of most employees. However, some reviews indicate issues with customer service, particularly regarding the management's responsiveness. Instances of waiting for assistance, even when the store is not busy, have been reported. While the store offers a good selection of items, some customers feel that prices are high, with complaints about specific products being overpriced. There have also been concerns about discrepancies between shelf prices and register prices, although the store does honor price matching in such cases. Despite these challenges, PetSmart provides convenient services like online shopping and local pickup within two hours, along with options for pet grooming, training, and boarding. Overall, while the store has its strengths, enhancements in customer service and product pricing could improve the shopping experience for pet owners.
Very nice store with great selection and good prices.
December 2025
Purchased great furry friends toys, treats, and a sweater!
March 2025
Staff is always super helpful, and selection is always excellent. However, check out can take a little while sometimes. They typically only have one register open.
