PetSmart is a well-known pet supply and services retailer with a wide variety of products for pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the clean store environment and the helpfulness of most employees. However, some reviews indicate issues with customer service, particularly regarding the management's responsiveness. Instances of waiting for assistance, even when the store is not busy, have been reported. While the store offers a good selection of items, some customers feel that prices are high, with complaints about specific products being overpriced. There have also been concerns about discrepancies between shelf prices and register prices, although the store does honor price matching in such cases. Despite these challenges, PetSmart provides convenient services like online shopping and local pickup within two hours, along with options for pet grooming, training, and boarding. Overall, while the store has its strengths, enhancements in customer service and product pricing could improve the shopping experience for pet owners.
I love going here on the weekends to see the shelter dogs outside and the cute cats inside.
July 2026
Pet smart grooming was great. Jessica was our groomer. Timmy liked her and was comfortable with her. He did great. Jessica thank you for making his first visit amazing.
July 2026
Great place for first and lizards! Very busy so staff take a minute to get to you!
