Central Bank is a privately held $11.6 billion bank holding-company headquartered in Jefferson City, Missouri. The Central Bank family includes 12 regional banks, Central Trust and Investment Company, Central Mortgage Company, and Central Technology Services. They specialize in community banking, focusing on delivering leading-edge technology with a network of more than 140 branches operating in Missouri, Kansas, Illinois, and Oklahoma; and more than 22,000 ATMs nationwide. Customers have consistently praised the excellent customer service and positive attitudes of the Central Bank staff. Reviewers highlight the bank's community-oriented approach, with employees taking the time to clearly explain options and make customers feel valued. The bank is described as rare to find, with a personal touch that keeps customers coming back, even those who prefer mobile banking. Overall, Central Bank is lauded for its outstanding service and commitment to the local communities it serves.
This is a great bank. I had done fraud on my account. The bank manager was so helpful in making sure all of my auto pays were switched over. In addition every time I come in I am treated like a friend. I am recognized, even if it has been months since the last time I stepped foot in the bank. I am not just another customer.
October 2025
All staff there is wonderful. The branch manager, Jen, is a pleasure to work with.
October 2025
Went in to ask about account information and worked with Sabrina. She provided excellent customer service and was positive and polite the whole time. 500/10!
