The Spectrum Store on North Mercier Road in Kansas City provides services including broadband Internet, Mobile, and Cable TV. Customers can shop for new products, upgrade services, and pick up or return equipment. Experiences at the store vary. Many customers report long wait times for walk-ins, with lines often described as ridiculously long. The appointment system is highly recommended, as it allows for prioritized, quick service where customers can get in and out pretty fast. Without an appointment, waits can be excessive, sometimes due to a limited number of associates or complex transactions with other customers. Service from the associates is frequently described as really good, amazing, kind, and helpful. However, the process can feel annoying due to persistent efforts to upsell customers to other services. Some customers express frustration with billing, citing high prices for internet-only service and a lack of help in reducing their bill. There are also reports of spotty internet service during late night and early morning hours. The store could improve by streamlining operations, potentially with a scanning kiosk for returns or dedicated staff for specific tasks to reduce wait times and create a more efficient experience for all customers.
I was at their store because I was returning their equipment for cable televisions. Their services were OK, they just kept increasing their cost and i couldn't afford them any longer.
July 2026
No long wait time today. Customer service was great.
June 2026
Always a pleasure when we're lucky enough to have Unique help us. The best customer service and true professional. Thank you Unique!
