UMB Bank's Wornall Branch is a trusted banking location with long-time, pleasant employees who provide quick and efficient service. The team is known for excellent customer service, helping with complex transactions, fraud issues, and various financial situations. They offer retail banking, wealth management, and small business solutions. While generally friendly and helpful, some feedback notes that a warmer greeting for walk-in customers and additional computer system training for some staff could enhance the experience. Overall, customers report being happy and loyal, with many highlighting the branch's reliable and problem-solving approach.
I love going in to UMB. You are always greeted with a kind smile and a helping heart. My favorites are Steven Kyser, Krystal and Diya. Just amazing, wonderful people to work with. You can count on more at this branch.
August 2024
This branch of UMB has long time employees who are always on top of things. They clearly help the newer employees assimilate. People are pleasant and friendly. Getting business done is quick and efficient. I actually like going to this branch!
July 2024
Just wanted to give a giant thank you to Asher! Was extremely helpful today with a fraud issue I was having on one of my cards. Highly recommend!
