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March 2024 by Neal McGuire
The postal system is a POS. It is poor ran and incompetent. We need to fire each and every employee and start over.
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March 2024 by Samantha LeRoy
It says the hours are 8:30-5:00, and when I got there at about 1:00, the door was open (unlike the Plaza location), but it said that there would be nobody at the counter until 3:00. The website or Google has no indication of this so I wasted a full hour and a half of my time trying to mail three small freaking packages. I went to two separate locations in Kansas City, Missouri- a big city- and somehow I have yet to mail my package at a US Post office. Again, I would give zero stars if possible, because at this point I don’t even know if there is a USPS presence in Kansas City that works during the hours specified on the website or specified on the doors to the establishments themselves.
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March 2024 by Ivy S
Employee locked doors before closing because, I guess, they decided they were done for the day? Not the first time either. No place to register complaints with the office either. Will be shipping through UPS for business transactions from now on.
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March 2024 by Cheri Blomquist
Today I had the worst customer service I've ever had at any usps post office, and usually it's not bad. But this location is routinely bad. Look, USPS, customers don't expect to be given white-glove treatment, but at minimum employees should give a friendly smile, a professional greeting, and a professional goodbye. I got a sullen stare, a frown, the unfriendliest eyes I've seen in a long time, and neither a greeting nor goodbye of any kind. I actually got worse than this, but I'm not trying to get this person in trouble, so I'll leave it there. I'm hoping he/she was just having a bad day and wasn't his/her normal self, but in a way it's no excuse. USPS, please do better with your customer service training--somehow. This experience nearly hit rock bottom.
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February 2024 by anya arcane
Usps is literally the worst mail system. Everyone who works at the office (and in route) is very kind, don't get me wrong. But it took me 6 months to get my mail key after moving in, and then I randomly got a vacant notice and they sent all my mail back. Just an unorganized fiasco. Currently trying to get my mail put on hold until they can fog your how to not mark my address as vacant
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February 2024 by Debra Owens
I sent an package off and they still haven't gotten it. Been almost two weeks
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February 2024 by Aleesa Lennon
I have lived in Midtown since around 2015 & let me just say, I weirdly love this post office location. The folks ladies that work here are amazing & I have seen them navigate chaos for months now.They always have great attitudes, a sense of humor and will stick to making sure the mail gets out appropriately.Truly, great customer service & they have amazing patience for sure!
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December 2023 by Nicky
I called today to figure out how to change the address on a package today and the postal hours start at 8:30 so I waited a little bit knowing what it’s like working at a morning shift thinking maybe they might need a few extra minutes. I called 8 times and was hung up on or something because every time I would hear a ding and then the call failed. So I called another number that is not attached to this company (he’s the one who told me to call this number because he was unfortunately not in my area). He politely got all my information and emailed this USPS and said to call me back. Hours later it’s 12:13 at this point I called them and got this very rude lady who instead of helping me when I mentioned their should’ve been an email sent to them and my package when to the wrong address. She snaps back that they didn’t get anything and they couldn’t do that. (The man from the other number guaranteed that they could help me and it would be all figure out) I try talking about my package again saying how it went to the wrong address and I needed it changed. Not wanting to argue with this lady I politely ask “can I speak to someone else” and she hangs up on me. Frustrated by needing my Christmas gifts to my family I call again and get that lady again! Immediately I ask for someone else higher up, I get sent to another lady not sure if she was higher up but she did help me even though we had some communication errors so I mean no bad words on the second lady. But to hang up on me when I need help is not ok. If it wasn’t the only place that would be in the area of my college I would never use it again but unfortunately it is my only option. To say I’m unsatisfied with her professionalism is to say the least.
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December 2023 by Natrada Utter
It is actually no star. I experienced the worst postal office service this morning around 9:50am today. The officer, she did not want to even talk to me when I asked he politely about what kind of envelop best to be mail to dept of revenue. And later when I go grab return receipt document I saw my envelop has already threw to the floor. She came out from the office to get it and bang on the door really hard. I can’t really handle that type of behavior. I have to leave without get my service done. Was living in Denver for 8 years I have never experience this type of rudeness at the post office.
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October 2023 by Laynee Sidebottom
Would give 0 stars if I could. Had a package suppose to arrive 2 days ago on the tracking it claimed “no access to delivery location” tho I live in an apartment loft with a buzzer on the door and instructions posted for postal service to access. No one called me all day to be let in and they said they came by at 5:17 though it didn’t show up on the tracking until 9. I’ve tried to call the office during regular business hours three times now and have them hang up in my face. CLOSE THEM DOWN. Please let a competent USPS handle this region. Unacceptable.
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August 2023 by pigeonsarepeopletoo
Horrible staff!!! I completely understand that they are busy and have a lot to deal with. They could be having a bad day. But if you choose to work in customer service, then you have to put that behind you. The particular woman that was "helping" me had such a disgusting attitude, and all I asked was a simple question regarding the address of my package. Do better
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August 2023 by Kevin D
This is thee worst Post Office I've ever mostly-attempted to use. They're almost always closed due to "staffing". Traitorous Postmaster General DeJoy should've been removed long ago.
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August 2023 by Becca Kansas
Don't waste your time. I tried four times to use this location during posted hours, on different days and at different times. Twice, the lights were on but the doors were locked. Once, it was open but not allowing additional customers inside because the worker(s) decided to go to lunch at 11 a.m. The fourth time, they'd added a hand-written sign saying "Cash Only." Surprise! USPS should close this location, as it's essentially no longer operating as a either a business or a public service.
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August 2023 by Casey Liffick
Make sure you get there before 4pm because they close whenever they like. Every day it’s between 30 minutes to an hour an hour early. Be prepared to wait in line 20-30 minutes as well because they’ve been short staffed for the entire 4 years I’ve lived near this one. Make the trip to the location near KU med and avoid this one if you can.
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July 2023 by Finley Klein
The people are kind but waited in line for 45 minutes just to be told they didn’t have my mail after I filled everything out correctly, and it should’ve been there. Also has taken me forever to get a mailbox key (I moved in March, currently nearly august)
