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June 2023 by Vicki Ann Lingenfelter
If you don't have an account with them they charge you $10 to cash a check. It's robbery if you ask me! I would never bank here!
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December 2022 by Victoria LUEBBERT
A teller at this bank did not do their job and properly check an ID and allowed a woman who does not look even close to me use two different cards to withdraw money. I do not have an account with Chase Bank and live close to 40 minutes away from this location. When I called JP Morgan( their owner company) they refused to take responsibility for the event that occurred.
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December 2022 by Brian M
Indifferent to customer service.I walked in and waited 10+ minutes for a single customer to complete a transaction. I then asked if they had a notary available and when they said no I said 1 of the 5 other employees not helping customers could have helped me learn that sooner, before I wasted time in line. At least two were playing on their phones.At that point they demanded I leave, haha. Guess they don’t like feedback, no matter how valid,
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October 2022 by Phillip Mitchell
You can’t call the bank to get ahold of anyone. They have no customer service just robots that overcharge for financial services and gauge their clients. ALLY Bank online is a great alternative to this terrible bank.
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September 2022 by DJ Wilke
I was written a fraudulent check for my business and chase closed my account because of it. How was I supposed to know it was fraudulent. Isn’t that what fraud protection is for?!?!
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August 2022 by Google User
The options for investment banking are more than competitive.
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September 2021 by Ricky Thomas
Was happy to see Chase was in the state of Missouri and was giving them try. Account opening seemed easy and quick, direct deposit works, Debit card shipped quick, online ha a lot of options for customers to keep their accounts current. What I am shocked by and disappointed with is that I deposited a check from my health insurance company (Anthem) and used the mobile deposit. There was a 10 day hold on those funds . Also I have noticed that when I use my debit card somewhere it shows up pending and then suddenly the next day it disappears for a day or two and then reappears. Weird! This can throw someone off quick if they use no register and depend on the accuracy of the available balance given online. Another downfall is that I signed up for the $200 account opening promo and met all the requirements and nothing shied up. When I called the Chase rep. she tells me there is no promo attached to my account. Absolutely ridiculous and misleading. So I am not sure if I will continue to bank with Chase and am looking at other options and testing them out to eventually close my business with Chase.
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August 2021 by ra u
I found them very professional ?.. the branch at Lindbergh is extremely unprofessional and rude. I like this branch better.
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August 2021 by gary webb
I believe they have telephones but nobody takes the time to answer them customer service is history!
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May 2021 by Michael Bober
Great bank. Good to finally see them in STL market.
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March 2021 by Katerina Sasieta
So many banks aren't invested in our planet's destruction whereas Chase is a major reason fossil fuel companies keep drilling. We must keep oil in the ground! Chase can afford to end these investments in dirty energy. CHASE: INVEST IN THE FUTURE OF THE PLANET. #TakeoverChase #StopTheMoneyPipeline
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December 2020 by Srinivas Vangari
A great staff with professional attitude. they helps you with all your account issues and they do notary with no hassles
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November 2020 by Lemon Bunny
Pleased to see Chase Bank back in the Saint Louis region to break the Commerce Bank Monopoly.A bounty of parking for you at this Chase Bank in Kirkwood, MO. The car park to the west of the Kirkwood, MO Amtrak railway station (you have to then cross West Argonne to the north side of the drive,, along both sides of Argonne Drive East and West of Kirkwood Road / U.S. 66, behind the UPS Store (an excellent parcel service), next to the Amigo's Cantina. The parking becomes ever more filled in the afternoons and evenings from Thursday through Saturday somewhat during non-pandemic times. Choose East Argonne Drive and try the free Kirkwood City car park on the North side of Argonne beforeThe Chase representatives are the absolute most professional and considerate. However, Chase no longer provides free credit card and ATM card envelopes that block RF signals as the criminally-intended can use to copy or skim the information on the chip inside the card like skimming using a mag stripe. Chase use to provide free Kevlar cloth envelopes for your cards.The Chase ATM inside the vestibule features one of the very best user interfaces of any ATM, including Commerce Bank and Bank of America.The Chase website for user account so you can perform your banking transactions online is also excellent. The web user interface follows proper user interface / human factors engineering. Banking service are complex and so, accordingly, is the website user interface. Easy to learn with good online help.Give Chase Bank in Kirkwood, MO and other Chase Bank locations a try.Yet maintain track of interest you can earn. Interest earned in savings account varies!
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September 2020 by Michael Michenfelder
Friendly, professional staff.
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August 2020 by Kevin Hacker
Worked with David today. He worked with us to help us with paying off our mortgage. He was very professional and courteous. This was a good feeling transaction and David made it very smooth. Thank you David.
