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September 2023 by Scott Combs
We have been a members for more than 5 years. Quite unfortunate that this is what Waterway has become today. The AI they are using as one enters the wash is horrible. The scanner never works. Long lines. Long wait times. Too many other options avaiable for car wash. They have lost thier personal touch.
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September 2023 by Lilly W
I was there for 20 mins in my short time I WITNESSED the boys break 2 people’s back wipers and I get in my car and discover my side mirror is broken from them wiping it to hard. Screw this place
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September 2023 by Jeffrey French
wish I could give this place less then 1 star. I have had a membership for 10 plus years and they used to be the best. now they are rude and this new speed tag system is terrible. I am not putting a tag on my car, they say I must. I pay 500 dollars a year for this membership and love my car. I refuse to put a sticker on it. they take your money and now won’t let me get my car washed because I don’t have a tag on it. 500 dollars and they are very rude about it. they’re customer service has gone to trash. there are many other options in town now thankfully. I will be taking my business elsewhere and I recommend everyone else does too. so disappointing.
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September 2023 by RICHARD Massey
On my last visit, I did the drive thru and pulled up for a towel dry and then worker told me they no longer provide towel drys. WTH - this was the only reason I preferred this business over other options.
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August 2023 by Charles C.
Paid 50 dollars for the wash and the car still has stuff all over it, when I asked about it the guy said yah we can't get those out. They definitely did not even see all the stuff that was left on the car basically just took the pollen dust off not worth the money
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August 2023 by Jeffrey F.
wish I could give this place less then 1 star. I have had a membership for 10 plus years and they used to be the best. now they are rude and this new speed tag system is terrible. I am not putting a tag on my car, they say I must. I pay 500 dollars a year for this membership and love my car. I refuse to put a sticker on it. they take your money and now won't let me get my car washed because I don't have a tag on it. 500 dollars and they are very rude about it. they're customer service has gone to trash. there are many other options in town now thankfully. I will be taking my business elsewhere and I recommend everyone else does too. so disappointing.
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August 2023 by Ryan Geringer
Typically I only visit here for exterior washes about twice a month. This last visit I decided to upgrade to an exterior express wheel deal($20). However, I don't feel like the wash was any different from the basic and when I asked the guys if they were going to do my wheels, they told me that the machine already did them. My wheels did not look detailed. I will probably only do exterior washes here without additional services.
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August 2023 by giuseppe profeta
50 dollars plus 20 tip.Same as other bad reviews.Cup holders no cleaned .Very basic cleaning. When paid for mats 3rd row and we. Else. Made front of car ok. Back almost nothing.
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August 2023 by Stephanie S.
This place has unfortunately gone way downhill. Raised prices yet it's not even full service anymore? You have to drive your own car thru, which may not seem like much until you want to go with kids who are terrified and then unload them in the wet interior cleaning area with cars moving randomly. Then they make you pay before you enter now so I guess no cash back for tips from an inside cashier. Suppose that ended up being a good thing because my car is still a mess. Tons of spots all over the windshield! Even worse their towels leave lint everywhere now so I had to fix that with a microfiber cloth I keep in my car. Mats I paid an extra $6 to get cleaned got put back in my car soaking wet, not even a wipe down to attempt to dry them?
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July 2023 by Lisa W.
Very disappointed. They have always done a great job in the past. My Car was not even clean this time. Paid extra for trunk vacuum, they clearly didn't even open it. Definitely do not recommend.
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July 2023 by R Dickson
I have not been to waterway in many years. They used to steal your change in the cupholders and change the radio stations, I just got sick of it. So I went today with a free coupon to check it out. The car wash was very nice. I had no change, modern cars they can’t really change the channels but of course they put my air conditioning on both sides from 72° down to 60. They just can’t help themselves messing with peoples cars.
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July 2023 by Cierra James
Was really nice. Staff was polite and did a good job getting my car clean. Will definitely be coming back!
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June 2023 by Hilary P.
Watch your windshields when you go thru the wash tunnel! I left with a huge crack in my windshield that wasn't there before I entered the tunnel. When I went back, expecting an apology and a promise to replace it, what I got was to be told it was basically my fault. The manager said that an existing chip in my windshield (which I didn't know was there) opened up into the crack because my windshield was hot and the cold water from the car wash expanded the chip into a crack. He took a couple of days to "examine" the equipment and determined that it wasn't their fault. I told him I didn't remember signing, or even seeing, a waiver agreeing that damages weren't their fault, but he didn't have anything to say about that. So I'm out over $500 to replace the windshield, that wouldn't have been broken, except for their unwillingness to concede that it was their fault. Besides the generally crappy job cleaning the inside of my car (although the kids who do the work do the best they can), they've lost a customer.
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June 2023 by Kat S.
Our windshield was broken while inside the car wash tunnel, by a folded section of wet blue material that came down hard on the glass. My family and I were inside the vehicle at the time and witnessed it happening. The management was immediately trying to deflect their blame and acting accusatory after we literally watched it happen with our own eyes! We will Never ever use this business again, not on any of our vehicles. Be aware.
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May 2023 by Raychel P.
Just left. $44 dollars for the "best" service. Car is FILTHY. Windshield still dirty, crumbs in crevasses of driver and passenger seats. Greasy swirl marks on driver side. Front of car looks like it did when I brought it in. Bugs and bird p*** all over! Tires look good. I've gotten better washes at Sam's Club. $44 wash comes with a 5 day Re-wash guarantee, but they took the receipt! This was my last time going here.
