-
September 2023 by Peter Pinkerton
We had a great time on our boat rental. The staff was extremely helpful and friendly. After renting boats from other parts of the lake over the last few years, I was happy to find this place less than a mile from my house. Compared to those previous rentals at other places, it was also nice to have a newer model there at Glencove, with nice comfortable seating and equipment that worked properly. The only bummer of our day was that we rented from the website for the time frame of 10-6 and when we got there we were told that they close at 5, so we had to shorten our day. They had asked if anyone had called, but noone had. Had I talked to someone ahead of time we would have moved our time up to get a full 8 hours on the water. They promptly refunded us for the hour, so I can't complain. This didn't affect our day, because we still had a great time, I just wish that the booking part of their website reflected their actual hours,We will definitely be back again and again.
-
September 2023 by Thomas Melchert
The service department was fantastic. Came to my location, took care of my issue and recommended a solution to stop future problems. Great people and great service.
-
August 2023 by Thomas Biewald
The Big Thunder service department and techs are top notch! Always professional and courteous and willing to troubleshoot over the phone.
-
August 2023 by Jody DeMarco
Matt Balmer was absolutely amazing! He provided us with world class customer service. Went above and beyond to get us our new hatch. This company needs more employees like Matt. They are very lucky to have him.
-
August 2023 by Quinn Wandschneider
When we arrived it was all very easy paperwork and the staff was friendly, boat clean. I’d rent from them again
-
July 2023 by Alfredo Lucero
I have been looking for a year to find someone who can service our boat. We were at another marina and they refused to work on our boat because it was not their brand. When I first reach out to Scott and explained to him what was going on he said let’s bring it in and take a look at it. Once we had the boat towed over Scott and Gail were in constant communication with us letting us know what issues they were finding with he vessel. They were able to get us back in the water and now the boat runs better than we had purchased it at. I could not say enough about all of their personal and how welcoming and friendly everyone is. They have made me a forever customer. Thank you
-
July 2023 by Maureen Stockbauer
They were incredible to work with through everything! Look forward to doing business with them again in the future!
-
July 2023 by Jacob Johannigmeier
A great rental experience, staff was courteous, and the pontoon boat was very nice!
-
June 2023 by Brian Benjamin
Both the sales and service departments at Big Thunder Marine have been great to work with, and have been excellent with consistent and timely communication. The entire team I've worked with from top to bottom has provided above and beyond customer service. Blake and Michelle made sure our delivery day went off without a hitch and ensured we had a great experience, even with an early February delivery! Our service manager Rick has also excelled with detailed responses to any warranty related items we've asked about. Just a top notch operation all around!
-
May 2023 by Tom Benney
Big Thunder and Wake Effects have provided us with an excellent experience in owning a Mastercraft boat. From Blake Kelly in sales, Bryan Collins in service and Ryan in board gear and apparel, our expectations have been exceeded. We feel like we are on a great team!
-
April 2023 by Abby B.
Staff is great to work with and always willing to go the extra mile. Love renting our boats here and referring them to our vrbo.com/2606809?unitId=… guests too! Big Thunder will take good care of everyone!
-
December 2022 by Wade Long
Went for some basic annual maintenance on a 12 yr old outboard. They luckily found a cracked oil pump I wasn’t aware of. Glad they found it then instead having an on-water breakdown. Best outboard mechanics on the water.
-
November 2022 by Melissa A.
Went on a Labor Day trip to celebrate a family member's birthday. Was not offered insurance on our rental, even considering the busy weekend. A wave came over the front of the boat (pictured) and now I am being gouged nearly $5000. Seems like a straightforward panel replacement, fencing was not impacted. Would not recommend renting or doing business with this establishment. Customers are not put first, opportunity and company profitability are.
-
November 2022 by B A
Went on a Labor Day trip to celebrate a family member’s birthday. Was not offered insurance on our rental, even considering the busy weekend. A wave came over the front of the boat (pictured) and now I am being gouged nearly $5000. Seems like a straightforward panel replacement, fencing was not impacted. Would not recommend renting or doing business with this establishment. Customers are not put first, opportunity and company profitability are.
-
October 2022 by Aaron Ginder
Fast friendly service. They scheduled me right in. They made sure the warranty work was done right. The mechanic was knowledgeable and answered even my silly questions. So glad that we purchased our Manitou from Big Thunder. From the people in the office, shop, and on the water they all did an outstanding job. Thank you
