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“I was hesitant about shopping here due to some of the reviews I read, but honestly was surprised. I went in just to just look and ended up buying several fish. Jeremy was very polite and helped me answer every question which some were probably stupid however he was extremely patient with me. I normally don’t write reviews but felt they deserved one for the great experience”
“I adore the store so much they go above and beyond for me and my fur babies making sure we have all accessories we need even ordering in certain bags of food and keeping them in stock for us, they also remember my dogs even though they haven't been there for a while lol, they always have great deals the bakery always has wonderful treat choices for my pet”
“Very friendly and knowledgeable owners! Very impressive shop with lots of options! Highly recommend! Stop by and give them a chance! Marvin loved it there, we will be back!”
“Brianna does such a great job with my dogs. She is so compassionate and calm. And my dogs are very terrified of everything. I would recommend her to anyone. Erica is also a wonderful groomer!”
“I love these guys! Always so kind, helpful and extremely knowledgeable! Throughout the years I have had plenty of feed changes as my horses have matured and I can always count on them to come up with the perfect solution. Pls. support your local feed store!!”
“Always love this place prices are very good. Employees are awesome and knowledgeable. See you soon... good times. Lots of new animals including fish. If they don't have it ask they can probably order it...fun times”
10AM - 6PM
4649 State Hwy K, O'Fallon
Pet Stores
“We have taken our 80lb husky here for their self serve dog wash. Very accommodating. Everything you need is ready to go. Blow dryers are available. When he's done he picks out a treat for being so good. They have also trimmed his nails too. Coupons help!”
“My dog and I had a great experience! I loved that they were cage free as I don't kennel my dog. He looked perfect when I picked him up and the staff was really friendly. The pricing is pretty standard and I feel confident trusting them with my baby.”
“I purchased one of these beds through a local small pet store. I am very impressed with the size and durability of the raised bed. I have a lab mastiff mix and this bed is rated for his weight and he fits on it very comfortably. Highly recommend and bonus points for them being a small business. Great customer service and products!”
“I brought our two dogs in for a nail trim, one of which is usually a nightmare to have his nails done, and they did a FANTASTIC job, no problem for either dog. The other place we took them to wanted us to drug the dog that hates it, not here. 5 minutes tops for each dog. It’s a little out of my way, but, Paws and Relax has our business for good now. It took less time to go 20 minutes out of my way than it did at the place 5 minutes from my home. Highly recommend them, they are SOOOO nice and they do a great job”
“You can buy firearms Little ducks roosters tools oil candy garden tools sump pumps.. it's a great story even offer is free coffee and free popcorn when you first walk in. For the most part customers are very friendly”
“Your positive experience at PetSmart was likely defined by their exceptional customer service paired with impressively well-stocked shelves. From the moment you walked in, you were probably greeted by friendly associates who genuinely seemed eager to help, whether it was tracking down that specific brand of grain-free food your dog loves or offering expert advice on which aquarium filter would work best for your new setup. The store's inventory was likely comprehensive, with fully stocked aisles that made shopping effortless, ensuring you found everything on your list without the frustration of empty hooks or depleted shelves. This combination of attentive, knowledgeable staff and abundant product availability creates a shopping environment where you feel valued as a customer and confident that you'll leave with exactly what your pet needs, making each visit to PetSmart a genuinely pleasant and productive experience.”
“Let’s just say there’s a reason this place has almost 2 stars better rating than Petland. Awesome store with amazing staff!! So friendly and kind!”
“5-Star rating because of Maya (sorry if I spelled it wrong). I threw away the cat food bag as I use a plastic container, purchased 2 days ago. This type of Hills Science Diet food makes my cat vomit. As I was trying to figure out a good type of this food for my cat, I completely forget which ones I purchase. I called and informed her stating I needed the same brand, different type. Typically they cannot do refunds/returns or exchanges without the product or packaging. She went above and beyond and seemed to care about my animal’s health. She told me to throw the current food away and to come get the correct type of Hills Science Diet food if I could come up to the store while she was working so she could do the exchange. She didn’t ask for the product back. The type that I usually get is $1.10 less than the current type I had and she still gave me my money back even after I told her I wasn’t worried about it and thanked her for doing the exchange. It is things like this that corporations should appreciate in their employees when they actually care about the important parts of their job. I would’ve understood and fully purchased another bag if she was not able to do it since I did throw the original bag away. But, it’s the principal. She went above and beyond and showed excellent customer service and I applaud her for that. This is why I keep coming back to this exact location over any others thank you again, Maya for your consideration and kindness.”
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“Convenient self serve dog wash, everything provided, and easy to use. Puppy was happy, and so were we! Directions from clerk very helpful. Will do this all the time!”