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January 2024 by Greg Bynum
Staff very nice and helpful. Cat on counter friendly
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December 2023 by Aniya Craddock
Wouldn’t recommend got the SMALLEST truck they offer and they charger me 100 dollars when it was only supposed to be 19.95. I will be filing a dispute I didn’t even have the truck 3 hours
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November 2023 by Saundra Johnson
The worker who assisted me was extremely nice and helpful. She was professional, and got me in and out quicker than expected. She set the proper expectation for billing and returning vehicle. She even called for help when others were waiting. My only concern is that entering and exiting the parking lot is difficult - even for standard vehicles. The circle drive could use resurfacing for easier navigation. Overall, I would definitely use them again for sure.
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October 2023 by Jason Rahm
The equipment was fine, and the two guys I interacted with in mounting and dismounting the trailer were nice and helpful, but the lady at the counter was extremely rude and seemed to go out of her way to be so. When I dropped the trailer off she was in a shouting match with another customer. I’ll drive a little farther to rent someplace else next time.
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September 2023 by Justin Fisher
Would not recommend this location. I took a picture of mileage and of how much gas I had in tank before leaving property. After I was done fore the day I put gas in tank and made sure I put exact gas back in tank actually there was a little extra gas that I put in. I got my receipt today and got charged an additional 15 dollars for fuel.
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September 2023 by Adonis Jarecki
Had reservation for a 2 months. Called morning of reservation to verify if truck was there. When i came in afternoon truck was nowhere to be found. They said they had to let it go because it wouldnt be able to make trip. No phone call to inform me they didnt have truck or help finding another truck or anything. Horrible service. Recommend another location
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June 2023 by Mike Foster
Multiple issues with rental but ended up ok after a couple hours
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May 2023 by Richard Bauer
The lady running it was extremely rude and pushy. I do not recommend that anyone have to due business with her at all.
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April 2023 by Chanickqwa Griffin
Not many U-Haul services charge by mile. The online check in is convenient but to charge for in person service is strange. Overall, I would say unless you are making a short trip and are good with online check in go somewhere else. ??♀️
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September 2022 by Meghann Schulz
Rented a Cruise America RV & this U-Haul Dealer was the pick up point. Easy check in & they were extremely helpful to go over the vehicle with me. Would rent here again!
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August 2022 by Thismachine 13
The older lady cut me off every time before o could even get the words out of my mouth. What a rude woman. This was my second rental from them. There won’t be a third.
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June 2022 by Tom D.
My son had a three hour rental from this location. Not much gas in the tank when he got in and when he got about a mile away transmission or something went bad. Horrible customer service. It said the wait time to talk to roadside assistance was 20 to 30 minutes just to talk to somebody. Who knows how long to get somebody there. I took time out of my day and work to go to the actual location, they told me there was no one to go get him that I had to get him and bring him back to get another truck.Terrible terrible terrible
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March 2022 by Sam Ends
I had the best moving experience in my life. U Haul just off hwy 291 south in Lee's Summit, MO had all size trucks available. The lady who checked me out also checked me back in the next day. She was pleasant and made everything easy. It took less than 10 minutes to be on my way with the truck. I left my care at the U Haul parking lot. No issues. I will use them again.
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March 2022 by Curt Davidson
Was just dropping off rental vehicle leased by others. All was kosher up front and outside. Nothing bad to report. Staff was courteous. Average U-Haul distributor.
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March 2022 by Sugar Lugenbeel
Convenient and easy available for rentals of all options .
