UMB Bank in Liberty is highly praised for its friendly and helpful staff, with many customers having banked there for over 20 or even 50 years. The staff are described as smart, efficient, and offering good solutions, providing great customer service and a personal feel. Customers appreciate the smooth and easy process when opening accounts or handling banking needs, often with no wait time. The branch staff members, including Miss Debbie, Miss Sydney, and Bryce, are recognized for going above and beyond to assist. Although some customers mention the removal of the bathroom facility for customers—now requiring a code—this change has not affected their overall satisfaction. The branch consistently provides a positive experience, with staff offering solutions and excellent service, making it a trusted choice for banking in the community.
I recently opened a checking account with direct deposit. When I walked in I was warmly greeted. I told them I wanted to open an account and I immediately seated at a desk with someone to setup my account. Absolutely no wait time. They made the process so smooth and easy. I would recommend UMB to everyone. Great experience.
April 2025
Andrew was most helpful in opening several new accounts and transferring monies from existing accounts.
October 2023
Great customer service everytime. Promt and knowledgeable bankers.
