“My friend and I just spent a weekend hiking near Neosho, and we stayed at the Best Western Big Spring Lodge. What a delightful place! I'd stayed there last summer, and loved it so much I wanted to return. I was not disappointed!
Every single staff member was wonderful, from the folks at the front desk to the breakfast ladies to the housekeepers to the maintenance men. Julio was very helpful when I called ahead of time with questions about our reservation. Special kudos to Dezaray at the front desk, who was on duty all weekend. She is the epitome of hospitality! We felt so welcomed on check-in; she was friendly and efficient and gave us lots of information about local sites and restaurants. My friend and I played board games in the evenings on both nights of our stay, and Dezaray was so accommodating: turning down the volume on the TV so we could hear each other and making sure we had snacks and drinks available. We chatted with her about our adventures each day and gave her feedback about her restaurant recommendations. It was such a good feeling to walk in the front door and see Dezaray at the front desk, welcoming us “home”. Thank you!
The breakfast every morning (included in the cost of the room) was EXCELLENT! They had lots of different fresh fruit (bananas, apples, oranges and blueberries) as well as dried apricots and other healthy options. The buffet included everything from eggs to breakfast meats to potatoes to yogurt to breads to the marvelous waffle machine. And, of course, milk (including soy milk) and juices and coffee! There was always ample seating (although we were there at opening each day, and it may get busier later in the morning). We appreciated having the water coolers in the breakfast area and gym room to keep our water bottles full.
Our room was spacious and well-appointed, with two queen-size beds, a bureau (which also contained the room fridge and microwave and held the TV), nightstand, armchair, desk area with office chair, closet and bathroom. We appreciated the European model of the toilet and shower/tub being separated from the sink/vanity area. Despite the lodge’s proximity to the highway, our room was quiet and we both slept well. It was easy to adjust the temperature (which was handy since our window faced east). The housekeeping staff was very accommodating, as we declined full services but asked for fresh towels each day. We were sad that the pool wasn’t open yet, but we understand, given the cooler weather. We were also sad that there was no hot tub available, as that would have been very nice after hiking all day. There is a gym room which looks like it’s filled with all necessary equipment, but we never used it.
The lodge’s location is very handy: adjacent to Hwy 60, near drug stores and restaurants, and just a few minutes from downtown Neosho. The area is very safe: well-lit with grassy areas surrounding the property for guests with pets to exercise.
We did encounter two maintenance issues during our stay. The first was that the tub stopper would not stay in the “up” position to drain the tub while taking a shower (we used a clothespin to keep it open). The second was a faint odor of mold from the carpet underneath the vanity/sink, where there must have been a prior leak. I brought both of these issues to the attention of the manager as I was checking out, and she promised to address them.
My friend said how much she enjoyed staying at the Big Spring Lodge, and I agree! We will definitely return on our next visit to the Neosho area. Thank you for a marvelous stay!”
Hotels
“My friend and I just spent a weekend hiking near Neosho, and we stayed at the Best Western Big Spring Lodge. What a delightful place! I'd stayed there last summer, and loved it so much I wanted to return. I was not disappointed!
Every single staff member was wonderful, from the folks at the front desk to the breakfast ladies to the housekeepers to the maintenance men. Julio was very helpful when I called ahead of time with questions about our reservation. Special kudos to Dezaray at the front desk, who was on duty all weekend. She is the epitome of hospitality! We felt so welcomed on check-in; she was friendly and efficient and gave us lots of information about local sites and restaurants. My friend and I played board games in the evenings on both nights of our stay, and Dezaray was so accommodating: turning down the volume on the TV so we could hear each other and making sure we had snacks and drinks available. We chatted with her about our adventures each day and gave her feedback about her restaurant recommendations. It was such a good feeling to walk in the front door and see Dezaray at the front desk, welcoming us “home”. Thank you!
The breakfast every morning (included in the cost of the room) was EXCELLENT! They had lots of different fresh fruit (bananas, apples, oranges and blueberries) as well as dried apricots and other healthy options. The buffet included everything from eggs to breakfast meats to potatoes to yogurt to breads to the marvelous waffle machine. And, of course, milk (including soy milk) and juices and coffee! There was always ample seating (although we were there at opening each day, and it may get busier later in the morning). We appreciated having the water coolers in the breakfast area and gym room to keep our water bottles full.
Our room was spacious and well-appointed, with two queen-size beds, a bureau (which also contained the room fridge and microwave and held the TV), nightstand, armchair, desk area with office chair, closet and bathroom. We appreciated the European model of the toilet and shower/tub being separated from the sink/vanity area. Despite the lodge’s proximity to the highway, our room was quiet and we both slept well. It was easy to adjust the temperature (which was handy since our window faced east).
The housekeeping staff was very accommodating, as we declined full services but asked for fresh towels each day.
We were sad that the pool wasn’t open yet, but we understand, given the cooler weather. We were also sad that there was no hot tub available, as that would have been very nice after hiking all day. There is a gym room which looks like it’s filled with all necessary equipment, but we never used it.
The lodge’s location is very handy: adjacent to Hwy 60, near drug stores and restaurants, and just a few minutes from downtown Neosho. The area is very safe: well-lit with grassy areas surrounding the property for guests with pets to exercise.
We did encounter two maintenance issues during our stay. The first was that the tub stopper would not stay in the “up” position to drain the tub while taking a shower (we used a clothespin to keep it open). The second was a faint odor of mold from the carpet underneath the vanity/sink, where there must have been a prior leak. I brought both of these issues to the attention of the manager as I was checking out, and she promised to address them.
My friend said how much she enjoyed staying at the Big Spring Lodge, and I agree! We will definitely return on our next visit to the Neosho area. Thank you for a marvelous stay!”