Mattress Firm in O’Fallon, MO, is highly praised for its attentive and knowledgeable staff who prioritize customer needs. Customers appreciate the friendly and helpful service, especially from sales associates like Rich and Brendan, who provide detailed information about various mattress options and answer all questions with patience. Many reviews highlight a no-pressure sales environment, making the shopping experience comfortable and enjoyable. The store offers a wide selection of top brands such as Sealy, Tempur-Pedic, Sleepy’s, and Serta, with prices matched and sales available. Customers also value the store’s commitment to ensuring satisfaction through the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, allowing buyers to test their new mattress at home. The store's staff effectively guides customers through choosing the right mattress, often showing different options and explaining the differences to help make informed decisions. Several customers mention returning to the store specifically to purchase from trusted salespeople after initial visits. Overall, Mattress Firm OFallon provides a positive, professional, and helpful shopping experience, making it a preferred place for customers seeking quality mattresses and excellent customer service.
Kelly thank you for making this mattress purchase so easy for my husband & i. It was a pleasure working with you.
November 2025
Kelly was absolutely wonderful with everything to help me. I had to come last minute and she didn’t hesitate to help me with a smile and all! Thank you
November 2025
Kelly was fantastic in helping me pick out the perfect mattress. She listened carefully, was very intuitive in helping me to narrow the field, and (best of all) not at all pushy. Low pressure store, good pricing, and quick/efficient delivery!
