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July 2025 by Bob
Had to return equipment that was replaced. Went smoothly.
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June 2025 by Jessi Owens
Tried to return my equipment today. There was only 1 employee working who refused to even get out of the chair he was sitting in. Joe asked what I was there for, I told him “to return my equipment” Joe told me I had an attitude and told me he could refuse service to anyone so refused to return my equipment. This company as a whole just refuses basic customer service.
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June 2025 by Ethan Dreckshage-Renko
If you’re going to close your store, then you need to turn off your reservation system for that store. What shitshow
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June 2025 by Sonia Janes
Store is supposed to close at 5pm arrived at 3:30. Doors locked eith no sign. Another gentleman showed up at the same time and he is leaving the country. Poor notice. Another showing up.
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June 2025 by Regina Smith
Under staff...45 minute wait
But friendly staff
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August 2024 by Rebecca Mumford
Terrible! Rude customer service. Lobby was full and there were only two employees, (one manager but she was just standing around, literally doing and saying nothing,) taking breaks, eating snacks and breaking down boxes in between taking customers. I couldn't believe what I was seeing, the lack of urgency to help.
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July 2024 by Matthew Werner
Spectrum has increased my rate from 44.99 to 74.99 without any reason or recourse. I’ve tried to reduce it, but getting a person on the phone is a 10-15 minute ordeal. The level of service compared to the cost is laughable at every level.
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July 2024 by William Keating
Ben and Darian provided legendary help. Awesome and knowledgeable.
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July 2024 by kiersten perkins
Super helpful always wanting to set you up and help ya out. Awesome employees who will help you get stuff done on the fly!!!
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July 2024 by Charlie Spezia
Just dropping off modem. Counter people not responsive. Didn't acknowledge customers in line. When finished with one person would walk away from their station, go on the back of store come back out, look through all the cabinets, and repeat this process several times. Glancing at customers but not telling us if they were going to wait on the next person. Eventually, one of the associates would call the next person. Long wait, very poor customer service. Glad that I was dropping off their equipment and had switched to a new fiber company.
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July 2024 by Mike H
I'm always in and out of this place. Great service.
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July 2024 by GB Northway
"Fast and Reliable" is NOT how I would describe my service.
Inexplicable internet outages that just happen randomly in the middle of the day to come back on in a matter of minutes is one thing.
Throttled internet during peak hours while at home watching streaming TV or movies with my family is another. It's frustrating but it's not the end of the world.
When I can't even work from home because the internet is SO UNRELIABLE, that's where I draw the line. I look unprofessional, my clients get frustrated with me, and I'm apologizing for Spectrum's inability to perform THEIR job while I'm trying to perform mine.
Maybe tighten up that budget on advertising and channel it into the infrastructure that causes these types of problems and perhaps Spectrum can live up to their slogan. 'Cuz right now, it ain't happening, and we're not sticking around long enough to see if it does.
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July 2024 by cm4tr1x
Just another spectrum store. People are friendly and helpful
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June 2024 by David M
Staff was missing from noon to 115pm
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June 2024 by Jaime Z
Says they are open till 6:00 but when arrived they are closed and police showed up because their alarm system was going off.
