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February 2024 by John Sanders
Everything was just fine. (JENI) She was very attentive and very knowledgeable and definitely gave us great service. Thank you.
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February 2024 by J Bee
The associate was kind quick and thorough helped with everything and in my opinion presented amazing leadership skills as well as customer service excellence
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February 2024 by Jr Richter
Highly recommended !! The employee Malachi was very helpful and respectful. Great guy to talk too. Thanks Malachi for your help. I will definitely see you soon in the future. ????
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February 2024 by Bruce Cosby
20 minute waiting time. My representative was extremely knowledgeable, friendly and helpful. I only give this rating because they only had 2 Samsung phones of the same model in stocks. Wanted a Samsung S23 Ultra and walked out with a S23 FE. I wish I would have gone to a different store.
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February 2024 by Michael Hardy Sr
Walked into the store and inside 3 minutes was being helped. The man was able to help me and get the situation fixed and put the door. Solid work!
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February 2024 by william likes
Rep was very polite and helpful with all my needs and patient when I was looking at accessories for my phone and answered any questions I had
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February 2024 by Gordon Bartle
Rude,lie
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January 2024 by Linda
Kaelib was great! Always nice and polite and made sure everything I needed was taken care of!
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January 2024 by Matt Simpson
I worked with a representative named Kaelib. He was very well mannered, kind, hardworking and made sure that he was explaining everything 100%. He did his job very well! 100% recommend Kaelib if you go in the store in Rolla!
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January 2024 by Nicole Kressin
Walked in to have my phone looked at. Was helped by Kaelib. He was very attentive, friendly and was able to quickly tell me what was wrong. Would highly recommend asking for him upon walk-in.
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January 2024 by Kaylee Wonder
Jeni was so so very helpful and so sweet! She continued to help us for over and hour when I was deciding which new phone to get. She compared and described in detail the good qualities of each phone and wrote them down for me, so I could have a visual representation! She was absolutely amazing!
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January 2024 by Haylee Woodall
We had a horrible experience. We made an appointment for 1 pm. It got to be 1:30 and they still had not helped us so we left and as soon as we walked out the door they called us wanting to help us. While we waited not a single worker came over and let us know the wait would be longer than expected. Overall this was just a horrible experience and I would not suggest it to anyone in the area. I understand a wait but no one coming to us at all after waiting 30 minutes past the appointment time is ridiculous. People make appointments for a reason. This is also not the first time this has happened.
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January 2024 by Charles Stivers
No really good customer service
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January 2024 by SHANNON FRIELING
Good luck exchanging any accessories here. They won’t do it without original receipt.Purchased a car charger in Webb City at the AT&T store and it didn’t end up working on my trip to St. Louis. Called the store and they said that another AT&T store would be happy to exchange it. Stopped by the Rolla store on my way back home and went to exchange it with the original box. They refused to exchange it And we’re unable to assist me. That unless I had the original receipt It was their company policy, not to make the exchange. Called back to the store, and they did not understand why the Rolla store didn’t do the exchange, and they could clearly look it up on my account. However, they cannot make them do the exchange. The amount of time that lapsed from purchase to the Rolla store was four days.
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January 2024 by Kelsey Tucker
I dislike ATT and all their stores, not just this one. The sales guys are slimy and take advantage of people not understanding what they signed up for. You shouldn't have to be an expert on all things AT&T to upgrade your phone. I avoid them at all costs and just buy from the manufacturer now that service contracts are a thing of the past. If you must go to AT&T this store is always clean and usually has good inventory. I would warn against buying their accessories though as even with a discount they are way more expensive than Amazon/TJ/Walmart.
