Aaron's E-Z Storage

Self Storage
Hours: Aaron's E-Z Storage is a self storage facility offering a variety of unit sizes. While some customers have used their units for years without problems, others report significant difficulties with communication and access. Multiple reviews state that the business is often unattended during stated business hours, and the phone line frequently does not accept calls or voicemails, leaving customers unable to reach anyone. This has led to issues with accessing units, resolving billing problems, or canceling services. Specific complaints include problems with the payment system after an update, autopay failures resulting in late fees, and challenges in reporting a hacked bank account. In several cases, after persistent attempts, the owner did make contact. These interactions are described as very apologetic, with staff fixing access issues, processing refunds for unused months, and helping customers meet deadlines. The overall experience suggests that while problems are eventually resolved, the lack of reliable communication during business hours is a recurring and frustrating concern for customers.

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