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March 2024 by Paula Palmer
Unconcerned people work here. I was visibly in distress and they lacked compassion after no vehicle was available for me.
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February 2024 by B B
Listen to the reviews!! Very dishonest location (especially the lady at the front and Loren) RUN! Had to call corporate to have my issue fixed! Who ever runs this place, manager Loren needs training, along with the lady at the front desk!
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February 2024 by P K
Was concerned about renting from this location based on google reviews.Fortunately, I had a trouble-free experience renting there. I made my reservation beforehand on the Avis app. The gentleman at the desk (I wish I noted his name for the review) was polite and professional. There was no line, so I was in and out of the building with the keys in hand and the rental agreement in about 5 minutes.The final price and rental options matched my reservation exactly. I reserved a full size and got a Nissan Altima that was clean and had low miles.They do offer after-hours returns, which I also had no trouble with aside from making sure I have filled out the paperwork and submitted it with the key correctly.
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February 2024 by MLEEDV8
Beyond rude and unprofessional. Place is an absolute eye soar to look at and you'll need an alignment when leaving their cavernous parking lot. Went to competitor and was treated amazingly and got what I needed.
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February 2024 by Alan
I'm surprised by the bad reviews. First time renting a car and had a great experience. The lady at the desk was super nice, upgraded me to a nicer car for the same price, got checked in amd out quickly, couldn't ask for better service!
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February 2024 by Ellie Jackson
I booked a rental car from this location and prepaid for the vehicle. I saw in the fine print that there would be an additional hold placed on my card when I picked up the vehicle. So I called the location and asked what the hold would be. I was told it would be "UP TO $200". I went to pick up the vehicle and again was told the fee would be $200. Then he told me it was actually $250 plus the prepaid amount I had already paid. I left without a vehicle and a major "hold" on my card. What a WASTE OF TIME. This location is dishonest and I should have listened to the reviews and skipped this place. I had no trouble at the Avis at the airport. Do not go to this location! What a HORRIBLE experience. I can't believe the outrageous fees and dishonesty.
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January 2024 by Donovan Bankhead
Instead of a slogan of "we try harder" it would be more appropriate to say " We barely try at all ". At least for this location.I rented a car this week, and when I went to pick it up the windshield was covered in ice, and of course they didn't have an ice scraper to scrape it off with. And then all of the tires were super low, one even dangerously low. And it was also missing the valve stem cap.Furthermore, I needed to extend my rental, and was told over the phone that it's a $30 fee plus the daily rate just to extend the rental by one day. Which is nuts cuz the daily fee was only $30. The person on the phone didn't seem sympathetic at all, so I just returned the vehicle and rented a nicer vehicle from Enterprise for less money than what it was going to cost to extend the rental with Avis.
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January 2024 by S. Earle
The reviews on here scared me away.I’ll go to the airport and hope for a better experiance.
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January 2024 by Rebecca Townsend
Use a different company,Avis sucks
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December 2023 by Jake
DONT USE. SCAM ALERT. Just like every other review this place finds every reason to screw you over. I reserved a car for a week through Priceline for $327 dollars when I returned they charged me over $800 because they can change the rate you pay 3 different times a day and are scam artists. Management was contacted on phone and their responses on here don’t align with how they treat you in person. I am now having to have my bank investigate them for these overcharges they are trying to sneak in on people. DO NOT RENT HERE!!
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December 2023 by Becky LeeMasters
Would definitely leave 0 stars if this was an option. This was hands-down the worst, most unprofessional, car rental business I have ever dealt with. Kill with kindness will not work here. Seriously, I would never consider renting from this place again even if they were hundreds cheaper. Tried to force us to purchase their insurance, we’re fully covered by our private insurance. No choice in vehicles, rudest, worst customer service I’ve encountered. When we told her we were going to leave a review- she replied ‘go right ahead, those reviews don’t make any difference’. Ok, well, here’s your review!! Maybe it will make a difference, maybe it won’t.
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December 2023 by Dee Jackson
I am only given this location, a one star, because there is no option not to give no star at all, I rented a vehicle and paid for it online, at the time of arriving the vehicle type that I had booked, they did not have, they charge me full price, although I did not have the type of vehicle that I had booked for in the first place, and technically downsized, and was Degraded due to the vehicles they had on hand, I spoke with management, and Lauren the store manager, for this location is highly disrespectful, continued, yelling, Was unwilling to help, although I was being overcharged I rent vehicles from this location often, but after this, I will take my business out to the airport, where they know how to treat their customers, is not made for management material, the way he talk to me as paying customer was highly rude. In the future, if anyone needs a rental car, go to the airport airport, so that way if you do have an issue, hopefully management is way better than what Lauren offers as management skills for this location, he would not give me the store number, or any information that I needed to file a corporate complaint, so I took my reservation number and contacted Avis Corporate and filed a complaint
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December 2023 by Erica Davis
I rented a vehicle back in Aug it was the worst experience the girl that helped us was not friendly at all. I was charged for their insurance and when I asked her about mine she said mine wouldn’t cover it and that it would be hard to write up the paper work. Then I also told her that we didn’t need the vehicle til Mon we would have it back on Sunday. She said it will be fine and they would just give me credit back when I dropped off the vehicle. I didn’t get that back or my deposit and I called up to talk to the manager he was rude and wouldn’t help me. So I have contacted Avis and I am still fighting with them about my refund it’s nov now. I have emails saying they are refunding me and please allow 3-5 business day I do and nothing. I have an email saying they were giving me a credit of 500 nope still have not received. They said I had to prove that I didn’t get the refund so I did. I had to wait another week and half and I have to message back and this guy is telling I get no refund. This has been the worst service I ever had. I would not recommend anyone to rent from them. I went from being told I would pay 1500 cuz they were going to give me a 25 percent discount to paying 2600.
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November 2023 by Anna Maddex
I rented a car from here for 9 days, it was an amazing car (2023 Kia soul), I had no complaints, and was amazed at how nice the car was. The app makes it easy to rent a car, I suggest starting there. I had awesome business friendly service at the front desk. I returned it clean and full of gas and had no issues with the return. Thank you Avis I will rent here again!
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November 2023 by Abigail Dawson
expensive, hidden fees.DO NOT get an electric car without checking if they charge cord is in the car before leaving the lot. We rented a Chevy Bolt and did not verify the cord was there, could not charge it at home and when I approached the associate with the issue she said they do not provide those cords. However, the rental agreement stated the company does provide those kind of peripherals with it's electric cars and we could be fined for not returning it. The company truly made every effort to make this an unpleasant rental experience (while also being very expensive).