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March 2024 by Brayden Noble
Terrible customer service. Heard them complaining about bad reviews
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October 2023 by billy carter
Thier is NO where as many POPS AS THEIR use to be.And the Girls that work there are NO where as professional as the ones that used to. I Went in the other day walked up to the counter two of them were talking and continued to have a 10 min conversation before they even asked me what they could help me with. I told him and one of them said we can’t answer that I asked if she could tell me why and she got very shooed and said I said we can’t answer that in instead of explaining to me why.And saying ok thank you.And she added if you want to know follow up on Instagram.
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August 2023 by Grant Lanphier
am consistently impressed by the exceptional service I receive at Hot Topic in the Springfield Battlefield Mall. The employees are always extremely friendly and helpful, creating a welcoming shopping environment. Their knowledge and willingness to assist make every visit enjoyable. A five-star experience all around!
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July 2023 by Sarina
Good customer service from the employees but a super small store. For those with claustrophobia, this is not the location for you, especially during busy times.
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June 2023 by Your Brother
Used to be a lot better. Peak around 2010 it seems like they've sold out to anime and the t+ movement. Miss the days of heavy metal shirts and emo bands. Good staff, hasn't moved location so 2 stars.
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June 2023 by Christine Kelley
Even though it's small this company has been around for decades. I remember when it opened in the 90s. It's changed inventory since then but it's still a good place for teens and grown ups alike to shop.
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June 2023 by Nick C
Great customer service. Unique selection of goods.
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April 2023 by Brandi Pattinson
Always griendly and willing to help but also willing to leave us to look around on our own, which we appreciate:)
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April 2023 by Brandon Teel
I haven't been in a hottopic in a few years. I honestly don't even see how they are still in business. Not the sake hottopic from a few years ago
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March 2023 by Christopher Wirth
Always have the Gothic gear available, not my cup, but it is always enjoyable to see the clientele
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January 2023 by Anne Griswold
Staff is always nice and friendly!Always has lots of great, fun stuff to look at. They also tend to have great deals which we try to take advantage of, because honestly, a lot of their prices are pretty high. They excel in offering what's "hot" at the time. So, be prepared for that to change often, as styles and "hot topics" change over time.They have a limited plus size section, which I'd really, sincerely love to see grow more. Yes, I know that's what Torrid is for, but if you're in Hot Topic, and you're plus size - the next best thing is to be able to find those sizes there, too! Hot Topic - please consider getting/carrying more plus size clothing!Highly recommend!
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December 2022 by Leslie Holder
I had a great experience here had to pick up last minute Christmas gifts and the girls were so helpful. I had no idea what character i was looking for just knew the name of the character. They knew exactly what I was Talking about and helped me find everything that she was on. They weren't above and beyond really made my day a lot easier!
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December 2022 by Reyna Lucas
Cool stuffI bought two shirts about a month ago. Good prices
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December 2022 by Paul Flores
Still a great place to go and shop even though it's been a years it's like a wave of fresh nostalgia every time. Really clean and organized.
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December 2022 by Barbara Varley
Their in store inventory is dwindling. I find more online than in store. Employees were friendly and answered questions.
