Springfield Nissan is a dealership that customers find easy to work with, especially when purchasing a new vehicle. The entire process can be easy going, and the service department is also well-liked. It is easy to get scheduled for service, and the waiting area is nice and large, offering free coffee and tea. Customers have had positive experiences with their service, including transmission replacements that have worked great. When issues arise, the team is helpful and upfront about what is wrong with the car and the cost. Repairs can be surprisingly quick, even during busy times. Service advisors are consistently described as friendly and treating everyone like family, ensuring cars are taken care of in a timely manner. They go over everything customers need to know about their visit and upcoming service to keep vehicles running like new. Even when dealing with issues close to the end of a factory warranty, they are able to fix the problem with no cost to the customer. While most experiences are positive, one customer noted disappointment with the time it took and a lack of a normal run-through on a new vehicle. However, salesmen were described as fine. Overall, customers would definitely recommend Springfield Nissan.
