Lowe's ProServices is a business that has received mixed reviews from its customers. While some customers have had positive experiences with the company, others have faced challenges. One customer, Marcos, had a great experience at Lowe's ProServices. When his motorcycle dropped a carburetor screw, Marcos offered to help him find a wrench and secure the carburetor back on. The customer was able to get on his way quickly, and he praised Marcos as an exceptional employee. Another customer had a generally positive experience, with the exception of the lack of assistance when loading a door into their truck. The customer was helped by a kind stranger, but was disappointed that no Lowe's employee came to their aid. A third customer had a positive experience with the appliance department, where Michael helped them find and purchase a high-capacity washer and dryer that they needed urgently. However, one customer had a more mixed experience, with the overall store being "crazy" and difficult to navigate. Despite this, three employees - Amber, Connie, and Ryan - went above and beyond to assist the customer, helping with mulch, finding a product at another location, and efficiently loading the heavy bags. Overall, Lowe's ProServices seems to provide a varied level of customer service, with some exceptional employees and some areas that could use improvement.
Amazing staff extremely helpful I cannot remember the gentleman’s name, but I came in around four to look at some plants for my yard and I had an amazing employee helped me out. The result turned out amazing.When I went to Home Depot. None of their garden staff knew a thing about gardening. Lowe’s for the win
