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November 2023 by Brady Kubley
dont waste your time with this one, extremely weird place to work. they started talking to me about an interview, I spent a long time on this I was so unbelievably excited to start for this position I was so excited my goodness I was ready like super ready to start and this business all the sudden told me via email that they were looking for other candidates I said I was completely open 24/7 holidays weekends nights mornings didn't matter they told me no. And I've never been so confused in my 33.5 years of existence. Stay far away from this employer really stay far away
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November 2023 by Therian Eightsix
My father came in and picked up around $1000 worth of supplies today, he has COPD and has an oxygen machine backpack. He got low on his oxygen levels from the physical labor and asked for some help to load up the rest of his lumber order. He was met with excuses on why they couldn't help and refused to get him any help at all.An absolute joke on service, the guys you had loading on 11/22/23 should be ashamed in themselves.You know what's really bad? He then went to Home Depot and he instantly had two workers offer to help him load his merchandise (82 gallon well tank and some other items for a house we are putting in) without him having to ask, they saw his oxygen backpack and offered to help. I don't think I will be spending my money in your store anymore.
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November 2023 by Robert Sasser
If you want anything... today, DONT shop the Menards East store! West Menards will probably have what you need.Whomever takes care of inventory at the East store needs more training or help!I wouldn't recommend Menards at all if they only had the one location on the east side.
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November 2023 by Audrey Darnell
Happened last year too… came in to fill 100lb propane tank, was told at front counter the propane is out, they are NOT filling tanks until they get more propane. After shopping for other needed items approx 40 min later we walk out to our truck and at the propane station some has three 30lb tanks being filled up. I walked up to the Menards rep filling the tanks and told him we were told there was no propane, he just kinda shrugged because he wasn’t part of that conversation. He was polite, but their front door customer service people have lost money for this store. We went to the west side Menards bought another 100lb tank and filled them both up, along with buying more items… sad that the west side has to take up the slack for the Springfield east side Menards. When I told one of the managers on the west side, they said unfortunately this seems to happen a lot. Because they hear it from customers all the time.
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October 2023 by Sara Little (Better Homes & Gardens)
Clean, friendly atmosphere with a large assortment of products. The pickup was a little confusing; it took multiple staff to find the paneling we’d purchased, but they were polite while looking.
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September 2023 by Austin
The plumbing manager Darien with a mustache and wears khaki pants with white shoes has a mouth on him and likes to mouth off after not doing his job. Get a different job.
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September 2023 by Jeff K
They typically have what I want. I get to choose if I want cheap stuff, or if I want to spend more for higher quality. I have two pet peeves: 1) The rebates should be online. Don’t waste my time with snail mail. 2) I want to see product reviews by other customers. If something is junk, don’t hide that fact from me.
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August 2023 by Cynthia Day
We came in looking for something specific but didn't find it. I was able to find a few boards for my craft business. Staff was friendly when we couldn't find something. Our cashier was friendly. He was on his way to go outside to help with carts but before he walked away he said have a good night. His name was Blaise.Bonus the bathroom was clean.
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June 2023 by Jan Fugitt
We had a great experience buying our shower. Two guys helped us and they were so friendly. I appreciate that we could pick it up and take with us. Went to another, orange colored store, and we could only have the same shower delivered. It was delivered broken twice Thank you for having it in stock.
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June 2023 by Tania M.
If you try and return one of their products that is faulty or poorly made if you don't have a receipt forget it they do not back up their products with even in store credit with no receipt. They don't even let you trade it for the same exact product . One that actually works
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May 2023 by Brandon Lauthern
One of the cleanest home improvement stores you are likely to find. The staff are attentive and the prices are good. You will find things that are not on your list... and you will buy them. It's ok. I give you permission.
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April 2023 by Susie Rea
Bought a self propelled Troy Bulit mower from Menards and it was to slow for me. I am 6ft tall so I walk fast want a fast self propelled mower. Called and spoke to the manager at the Eastgate location and he informed me that once I put gas in it, it's mines no return or exchange for a faster one. Sold it at a loss and went to HOME DEPOT asked about their return policy on mowers and was told if it didn't work for me I could bring it back no problem. WILL NEVER BUY ANYTHING EVER AGAIN FROM MENARDS. They do not stand behind the products they sell..
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April 2023 by David Fraley
Do NOT buy anything that says SPECIAL ORDER! They will charge you a 25% restocking fee if you have to return it for any reason. LOWES and HOME DEPOT has never done that to me. I would give them zero stars if I could. And this after I spent over an hour completing the return process. Outrageous. Will not do business with them again!
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April 2023 by Bryan Snow
Friendly enough employees. Hard to find any if you need assistance though. Checking the website/app is useless because half the stuff they say they have isn't on the shelf so you have to hunt down an employee to help you, and they tell you it's 'upstairs' and except you to know what that means (it's basically 'in the back' and they would have to go get it).
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March 2023 by Brett Waggoner
I wish there was a -5 star review possible. I had the worst experience and couldn’t find anybody to help me. And what store does not carry SDS hammer drill bits? I’m going to Lowe’s for now on.